# Customer Service Intake Experience

> Blessinger Legal · Honduras (Remote) · — · Posted 2026-05-26

**Workplace:** remote

**Department:** Customer Service and Finance

## Description

Customer Service Intake Experience

**Company:** Blessinger Legal PLLC  
**Department:** Customer Experience  
**Reports To:** CSE Supervisor  
**Pay:** $5–$7/hour USD

Role Overview:

We are seeking a **Customer Service Intake Experience** to serve as the first point of contact for clients. This role requires strong phone-handling skills, clear documentation, and a professional, empathetic communication style. The ideal candidate has prior U.S.-based customer service or receptionist experience and is comfortable handling multiple inquiries at once, including conducting initial client intake for immigration matters.

Key Responsibilities:

-   Handle inbound and outbound client communications via phone, email, chat, SMS, and social media
-   Conduct **client intake for immigration matters**, gathering and documenting relevant information accurately
-   Triage calls, log and categorize interactions, and escalate issues when needed
-   Provide accurate information about services and next steps
-   Follow up proactively with clients and internal staff
-   Maintain accurate client records, intake notes, and documentation
-   Perform administrative, intake, or outreach tasks during low call volume

## Requirements

-   1+ year experience as a receptionist or customer service representative in a U.S.-based company
-   Fluent in English and Spanish (spoken and written)
-   Experience handling inbound and outbound calls
-   Strong documentation, intake**,** and call‑logging skills
-   Ability to manage multiple client interactions at once (up to 3 calls)
-   Proficient in Microsoft Office and Google Workspace
-   Reliable, proactive, and able to work independently

Preferred Requirements:

-   Legal or immigration law experience

-   Familiarity with INSZoom or Docketwise

## Apply

[Apply at Blessinger Legal](https://apply.workable.com/blessinger-legal/j/D49A1D4BFF/apply)

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