# Help Desk Technician Level 2

> Blue United Sourcing · Holmdel, United States · Full-time · Posted 2026-04-27

**Salary:** USD 55,000–65,000

**Workplace:** on_site

**Department:** Information Technology

## Description

### **JOB TITLE:** IT Support Technician, Early Level 2

### HYBRID - MAJORITY REMOTE

**Employment Type:** Full-Time, W2

**Location:** New Jersey, United States

**Schedule:** Monday through Friday, 8 AM to 5 PM ET with a 1-hour lunch. 

**Compensation:** $55,000 - $65,000, based on experience

**Travel Requirements:** This position is HYBRID, with approximately 80% of work done remotely. There is no in-office work, but client site visits will be necessary approximately 1x/week for troubleshooting. Clients are predominately located in Central and North Jersey. 

### About the Role

We are hiring on behalf of a growing NJ-based managed service provider that specializes in technology support for small to medium-sized businesses, particularly in the construction industry. They've been doing excellent work for over a decade and are bringing on a dedicated technician so the team can continue to grow and serve their clients well. That's where you come in.

This is a full-time, W-2 hybrid role (80% remote) with occasional on-site client visits, primarily in Morris, Monmouth, and Ocean Counties. Mileage is reimbursed.

### **What You'll Actually Be Doing**

-   Handling client support tickets via phone and email
-   Managing user onboarding and offboarding
-   Assisting with new hardware setup and configuration
-   Using downtime to self-develop, learn new tools, and contribute to internal projects

Ticket volume is manageable and the client environments are well-maintained and standardized, so you're set up to succeed from day one.

### **Who We're Looking For**

You're the kind of person who doesn't need to be babysat. You can pick up the phone, handle a client with confidence, figure out a problem, document it properly, and move on to the next thing.

**Baseline Experience Required:**

-   Remote support and ticketing systems
-   Based networking concepts (DNS, DCHP, connectivity troubleshooting)
-   Windows desktop operating systems and common-end user troubleshooting
-   Strong documentation habits and attention to detail

**Ideally, you have:**

-   5+ years of IT or delivery technician experience.
-   Comfort with (or ability to quickly learn) Microsoft 365 services
-   A personable, professional phone presence
-   Certifications (A+, Network+, Security+) are a plus but not required. Experience talks louder here.

### **Military Veterans and Spouses: We Want to Hear from You!**

**Veterans, Reservists, Military Spouses are strongly encouraged to apply!**  If your tech experience comes from a military environment rather than corporate MSP, we'll be flexible on some of the tool-specific requirements. If you know networking fundamentals and you're a quick study, we'll work with you on the rest.

### **The Offer**

-   Salary: $55,000 to $65,000 (based on experience)
-   Employment type: Full-time W-2
-   Equipment: Computer provided; candidates must have a personal mobile phone with a data plan
-   Training: 4 to 6 weeks paid onboarding
-   Background check required prior to hire

**Why This Role?**

Real autonomy. A consistent, daytime schedule. Leadership that genuinely wants to invest in the people they hire. If you want to be a cog in a machine, this isn't it. If you want to actually matter to the team you work with and have room to grow, this one's worth a conversation.

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This position is being sourced by Blue United Sourcing.  Blue United Sourcing is proud to be a Veteran-Owned Small Business.

**Learn more:** [www.blueunitedsourcing.com](https://www.blueunitedsourcing.com)

**See additional Open Jobs:** [www.blueunitedsourcing.com/jobs](http://www.blueunitedsourcing.com/jobs)

Equal Opportunity Employer | Veterans, Active Military & Military Spouses Strongly Encouraged to Apply

![](https://workablehr.s3.amazonaws.com/uploads/photos/697200/e80f683b61fface974663275212898a7.png)

## Apply

[Apply at Blue United Sourcing](https://apply.workable.com/blue-united-sourcing/j/9755D631BC/apply)

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