# HVAC Service Manager

> Blueprint Search Group · Ashland, United States · Full-time · Posted 2026-10-27

**Salary:** USD 90,000–110,000

**Workplace:** on_site

## Description

We are seeking an experienced HVAC Service Manager to oversee daily service department operations, lead a team of HVAC technicians, and ensure the delivery of high-quality heating, ventilation, and air conditioning services. This individual will be responsible for managing service calls, developing technicians, maintaining strong customer relationships, and driving departmental profitability.

The ideal candidate has a strong background in the HVAC industry, proven leadership abilities, and the ability to balance technical service operations with customer service, scheduling, and business performance.

**Responsibilities**

-   **Service Department Management:** Oversee daily HVAC service operations, including scheduling, dispatching, work order management, and technician productivity.
-   **Team Leadership:** Hire, train, mentor, and manage HVAC service technicians while promoting accountability, teamwork, and professional development.
-   **Technical Support:** Assist technicians with troubleshooting complex HVAC issues, diagnosing equipment failures, and identifying effective repair solutions.
-   **Customer Relations:** Resolve customer concerns, maintain strong client relationships, and ensure a high level of service satisfaction.
-   **Financial Performance:** Monitor department revenue, gross margins, labor costs, service profitability, and overall operating expenses.
-   **Service Sales:** Identify opportunities for repairs, equipment replacements, preventative maintenance agreements, and additional service offerings.
-   **Quality Control:** Ensure all work meets company standards, manufacturer specifications, applicable codes, and safety requirements.
-   **Scheduling and Efficiency:** Optimize technician workloads, service response times, and resource allocation to maximize productivity.
-   **Preventative Maintenance:** Oversee maintenance programs and ensure service agreements are completed accurately and on schedule.
-   **Reporting and Administration:** Review service reports, work orders, estimates, invoices, and performance metrics to identify areas for improvement.
-   **Safety and Compliance:** Enforce company safety policies and ensure technicians follow applicable HVAC regulations and industry best practices.
-   **Cross-Department Coordination:** Work closely with installation, sales, operations, and administrative teams to support overall company goals.

## Requirements

-   5+ years of experience in the HVAC industry, with a strong background in service operations.
-   Previous experience managing, supervising, or leading HVAC service technicians.
-   Strong knowledge of commercial and/or residential HVAC systems, equipment, diagnostics, and repair procedures.
-   Demonstrated ability to manage service schedules, technician workloads, and customer expectations.
-   Understanding of service department financials, labor productivity, profitability, and performance metrics.
-   Strong leadership, communication, organizational, and problem-solving skills.
-   Ability to handle customer escalations and make sound operational decisions.
-   Proficiency with service management software, dispatching platforms, and Microsoft Office.
-   Valid driver's license and acceptable driving record.

**Preferred Qualifications**

-   HVAC technical certification or relevant trade school education.
-   Experience managing preventative maintenance agreements and service contracts.
-   Familiarity with HVAC estimating, replacement sales, and service agreement development.
-   Experience with HVAC service management software and key performance indicators (KPIs).
-   Applicable state or local HVAC license, where required.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Paid Time Off (Vacation, Sick & Public Holidays)

## Apply

[Apply at Blueprint Search Group](https://apply.workable.com/blueprint-search-group/j/B6B64D0545/apply)

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