# Operations Specialist

> BMAT Music Innovators · Barcelona, Spain (Remote) · Full-time · Posted 2026-08-21

**Workplace:** remote

## Description

We are looking for two talented Operations Specialist to lead the operations of a wide range of clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services.

-   Delivering excellent services and results to clients, both internally and externally.
-   Implement and run Quality Assurance processes for every delivery.
-   Understanding clients’ needs and finding optimal solutions.
-   Discerning the technical capabilities of the tools and the team and translating them to clients.
-   Transforming clients’ challenges into opportunities for growth.
-   Creating better internal processes and leading changes.
-   Developing creative solutions for existing and new clients.

## Requirements

**All About You**

-   Basic understanding of the music industry, including familiarity with key standards and organizations (e.g., CISAC, CMOs, etc.)
-   +3 years experience in technical account management, project coordination, or client-support roles, preferably in technical or fast-paced environments.
-   Ability to effectively communicate with team members, stakeholders, and external partners.
-   Highly organized, multitasker, and with strong attention to detail.
-   Initiative, drive, enthusiasm, and entrepreneurial attitude.
-   Excellent decision-making, critical thinking, and problem-solving.
-   Passion for listening, asking, understanding, and communicating.
-   Love for teamwork and learning.
-   Be comfortable dealing with a large amount of data and numbers in formats such as .csv and .xlsx
-   Interest or basic familiarity with MongoDB and ability to use queries for data retrieval and manipulation.
-   Business fluency in English is a must
-   Language Specialization (One of the following):

-   Profile A: Professional working proficiency in French.
-   Profile B: Professional working proficiency in Italian.

-   Based in Spain. Local candidates are preferred, but remote work arrangements may be considered.  
    

**Expectations**

-   Within 30 days:   
    To understand the services and products your team is working on, the basic operations behind them and their technical pipelines. 
-   Within 60 days  
    Assuming your assigned operational responsibilities, support our UGC Business Line and manage a straightforward delivery for a customer following the step-by-step preexisting guide.
-   Within 90 days  
    Become an active contributor within the team, capable of improving our operational process based on previous experiences.

## Benefits

**You Can Enjoy**

-   Flexible working hours and location
-   Unlimited time off because we believe that you know best when you need to rest.
-   You can make the role your own and run your own development
-   Flat hierarchy
-   Online language classes to improve your Spanish or English
-   Online and onsite courses and music industry workshops run by inhouse experts
-   We’ll provide you with all equipment needed for you to be comfortable
-   Barcelona HQ office available to you, kitted out with a rehearsal room [https://www.bmat.com/bmat-house/](https://www.bmat.com/bmat-house/)

**Who the FAQ are BMAT**

BMAT started in 2005 when a group of engineers with a passion for music decided to spin-off from an audio research lab in Barcelona. We’re now over 200 people, spread across Barcelona, Buenos Aires, Lima, Rio de Janeiro, London, Paris, Nairobi, Oslo, Tel-Aviv, Singapore, Tokyo, Manila, Bangkok and Lagos.

We’re [a team of pretty decent people](http://www.bmat.com/team) who enjoy working with each other. We’re open-minded and well-traveled, coming from all parts of the world. We’ve got rappers, producers, cello players, DJs, and songwriters. The passion for music, the excitement for innovative technology and Barcelona as a backdrop has proven to make a good combination.

Join us from wherever you are on our mission to help make music live forever.

_Diverse perspectives drive innovation, and innovation is kind of our thing. Our open-minded and flexible culture organically fosters this diversity. We've learnt that we thrive on learning from each other, so we don't just welcome but actively hire a range of open-minded people from all walks of life. Our team is made up of people with different backgrounds, perspectives, orientations, abilities, musical tastes, dress sense and time-zones - but we all have one common goal: Making the music world a better place. With equal opportunities for everyone, BMAT is a pretty nice place to work._

## Apply

[Apply at BMAT Music Innovators](https://apply.workable.com/bmat/j/E81D0BD740/apply)

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