# Technical Support Specialist T3 > Boldr · Pasig, Philippines (Hybrid) · Full-time · Posted 2026-04-17 **Salary:** unknown currency 60,000–62,000 **Workplace:** hybrid **Department:** Intercom ## Description A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with shared values for boldr impact.  - We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES - Meaningful connections start with AUTHENTICITY - We do our best work by being CURIOUS - We grow by remaining DYNAMIC - Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  - At the heart of great partnerships, we’ll always find EMPATHY ### WHAT IS YOUR ROLE As a Technical Support Specialist, you'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You’ll be a change agent on the team solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions. In this position, you will collaborate with various teams in handling the customer's needs to provide excellent customer service promptly and professionally.  ### WHY DO WE WANT YOU We are looking for impact-driven individuals passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. ### WHAT YOU’LL DO - Compose thoughtful, personalized responses to a variety of customer requests with experience in chat, email, and/or video-based customer support.  - Provide a consultative approach to customer interactions, proactively identifying ways to help users succeed. - Triage incoming requests and spot trends in customer issues to flag for the wider team - Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism. - Ability to support 60-70 customers per week, providing efficient and meaningful support. - Log, manage, and follow up on all customer support tickets - Perform problem-solving tasks, provide answers to product-related questions and troubleshooting and ensure that issues are properly documented, prioritized, tracked, and resolved - Confidently diagnose, reproduce, and troubleshoot technical issues (APIs, webhooks, SDKs, and more). - Perform ad hoc tasks when requested by the client - Proactively monitor the client’s dashboards and platforms and actively reach out to customers who need extra support with troubleshooting  - Ensure proper and timely escalation of issues to meet internal and external expectations - Deliver service excellence and maximize customer service and satisfaction - Work with the external team to stay updated on product and service knowledge - Contribute to internal projects and pilots aimed at improving teammate efficiency and the overall customer experience - Navigate ambiguity using structured thinking, creativity, and a strong product mindset. - Act as a mentor providing feedback, initiating upskilling, and modeling best practices  - Coach peers through tough tickets while flagging trends that impact Support - Share insights and improvements to help evolve how our team supports customers and collaborates internally. ## Requirements ### WHAT WE’LL LIKE ABOUT YOU YOU ARE... - Curious and authentic, just like us! #beboldr  - An analytical and critical thinker, with an eye for even the most minute of details - Passionate about client satisfaction  - Proactive and self-motivated - Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.  - Amenable to work on rotating shifts YOU HAVE… - At least a bachelor’s degree in any field you’re passionate about! - Technical Support experience with  3–5 years in customer support and 1–2 years in SaaS, B2B, or complex product environments. - Experience using Intercom, or similar SaaS platforms Experience in chat, email, and/or video-based customer support. - Display strong communication skills and are able to break down complex topics for non-technical users. - Technically Fluent and confident in navigating APIs, debugging workflows, and digging into systems to get to the root of an issue. - Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications  - Excellent verbal and written communication skills - Self-Directed and can plan your workload based on urgency and impact.  - Aptitude to quickly learn and navigate new technology, systems, and applications - Curious and AI-Passionate. You're excited about the role AI plays in customer support and you stay informed on new tools, features, and workflows (specifically our AI Agent Fin). - Ability to accept feedback gracefully and with an open mind - Customer orientation and ability to adapt/respond to different types of character. - Strong troubleshooting skills using logs, product tools, and impersonation features - A Team Player & Coach. You uplift others through mentorship, thoughtful feedback, and by modeling the behaviors that make a high-performing team. - Comfort working in fast-paced, dynamic environments where product updates are frequent NICE TO HAVES (NOT REQUIRED)… - Comfort with tools like GitHub, logging platforms, or browser dev tools. - A passion for teaching, mentoring, or leveling up others in your team. - Previous experience in a fast growing startup  environment ## Benefits - Competitive compensation - vacation leave - HMO - Training and development programs - Joining a team that contributes to meaningful, high-impact projects across different areas ## Apply [Apply at Boldr](https://apply.workable.com/boldr-1/j/446CF438EA/apply) --- Powered by [Workable](https://www.workable.com)