# Technical Support Advocate T1 > Boldr · Merida, Mexico (Hybrid) · Full-time · Posted 2026-06-30 **Workplace:** hybrid **Department:** Cloze ## Description ### A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact.  - We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. ### LET’S START WITH OUR VALUES - Meaningful connections start with AUTHENTICITY - We do our best work by being CURIOUS - We grow by remaining DYNAMIC - Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  - At the heart of great partnerships we’ll always find EMPATHY ### WHAT IS YOUR ROLE This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for our product. The technical Support Representative work environment is focused on providing support to customers, partners and colleagues both in a fast-paced environment. A successful Technical Support Advocate operates efficiently in this climate, maintains composure, exhibits professionalism, understands our services, team needs and delivers the highest level of client satisfaction. ### WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic. ### WHAT WILL YOU DO - Installs, modifies, and makes minor repairs to computer hardware and software systems. - Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity. - Consults with users to determine appropriate hardware and software needs. - Maximizes computer systems capabilities by studying technical applications and making recommendations. - Tests compatibility of new programs with existing ones. - Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications. - Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs. - Installs software and necessary applications for workflow. - Trains users on new software through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers. - Maintains system capability. - Carries out software, network, and database performance tuning. - Documents hardware and software updates. - Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies. - Prepares reference material for users by drafting operation instructions - Support other team members to ensure program success ## Requirements ### WHAT WE’LL LIKE ABOUT YOU **YOU ARE…** - Curious and authentic, just like us! #beboldr  - An analytical and critical thinker, with an eye for even the most minute of details - Passionate about client satisfaction **YOU HAVE…** - 2 years of technical support experience (including support on the user-facing end): Preferably supporting customers via email and chat. - Experience in providing technical support :installing software and programs on a computer and/or phone; technical know-how to solve bugs, and resourcefulness to find solutions - Intermediate-level knowledge of how web-based and mobile apps work. - Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations. - Ability to thrive in a dynamic and evolving environment – must be adaptable. - Ability to work under pressure, meet deadlines, and work in a fast-paced environment. - Metrics-driven and proven ability to handle a high volume of customer interactions.  - Strong conflict resolution skills and even temperament in challenging situations. - Native or near-native written and spoken English with excellent grammatical accuracy. - Ability to understand and explain complex and abstract concepts simply. - Ability to properly understand and convey tone via written communications. - Creative problem-solving skills. - Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations. - Loads of empathy – you genuinely care! - Proactive attitude and ability to work with limited supervision. - Ability to receive feedback and apply it quickly. - Highly attentive to detail. - Proficiency in navigating multiple resources and troubleshooting to find answers independently. - Team-player mindset - you know your stuff but also enjoy sharing it with your peers and helping them succeed. **Plus Requirements** - Basic knowledge of Real Estate terms and processes - Ability to handle escalations - Take initiative and identify areas of opportunity that you can contribute to help the team as it grows. - Acquire valuable customer insights and share them with the rest of the team to improve the education and experience to create customers for life. - Flexible work schedule. - Passion for Customer Experience. - A proven ability to work remotely as part of a team but also with little direction is highly desired. ## Apply [Apply at Boldr](https://apply.workable.com/boldr-1/j/D5D2341D20/apply) --- Powered by [Workable](https://www.workable.com)