# Reservations Agent, Luxury hotel in Limassol

> Brainforce · Limassol, Cyprus · Full-time · Posted 2026-04-20

**Workplace:** on_site

## Description

We are hiring on behalf of our client, a 5\* luxury hotel in Limassol, a **Reservations Agent**.

The successful candidate will handle reservation requests from multiple channels (email, telephone, digital portals), aiming to maximize hotel revenue, enhance the pre-arrival guest experience, and ensure accuracy of information in the hotel PMS.

**Responsibilities:**

-   Process all reservation requests, changes, and cancellations.
-   Identify guest needs and determine the appropriate room type.
-   Verify availability, explain policies, and accommodate special requests.
-   Input and manage reservation data accurately in the system.
-   Follow escalation procedures for guest concerns.
-   Maintain professionalism, confidentiality, and compliance with company standards.
-   Provide exceptional guest service and support colleagues as needed.

## Requirements

**Requirements:**

-   High school graduate or equivalent (degree in hotel management is a plus).
-   2+ years of experience in hotel reservations.
-   Excellent English (Greek & Russian a plus).
-   Strong communication skills and customer focus.
-   Proficiency in MS Office and hotel reservation systems.

## Benefits

-   Competitive remuneration package.
-   Training programs for career growth.
-   Free meals during shifts.
-   Participation in staff events, reward schemes, and discounts.
-   Referral bonus scheme.

## Apply

[Apply at Brainforce](https://apply.workable.com/brainforce/j/E70292D9D2/apply)

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