# Front of House Team Member - Hospitality Talent Pool

> Brocket Hall · Hatfield, United Kingdom · Part-time · Posted 2024-12-21

**Workplace:** on_site

**Department:** Hospitality

## Description

Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain's most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top-notch customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team!

### Responsibilities

-   Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valued and well taken care of.
-   Take and process customer orders efficiently and accurately, ensuring all details are confirmed.
-   Serve food and beverages to guests, adhering to the highest standards of service.
-   Collaborate with kitchen staff to ensure timely and accurate order fulfilment.
-   Work positively within a team environment to deliver all events across the estate.
-   Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations.
-   Assist with setting up and clearing tables for events, ensuring all equipment is handled with care.
-   Handle guest inquiries and resolve any issues promptly and professionally.
-   Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment.
-   Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on course catering services including the half way huts and mobile F&B golf cart.

## Requirements

-   Previous experience in a hospitality or customer service role is preferred but not essential.
-   Excellent communication and interpersonal skills, with a friendly and approachable demeaner.
-   Strong attention to detail and a passion for providing exceptional service.
-   Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
-   Flexibility to work evenings, weekends, and holidays as required by the business.
-   Must be a team player, willing to assist colleagues wherever possible.
-   Have a "Can Do" attitude with a strong work ethic and passion for quality.
-   Basic knowledge of food safety and hygiene practices is a plus.

## Benefits

-   Pension Plans
-   Life Insurance
-   Certified Training & Development
-   Strong career progression
-   Enrolment in Brocket Hall staff benefits program
-   Complimentary use of golf and leisure facilities

## Apply

[Apply at Brocket Hall](https://apply.workable.com/brocket-hall-estate/j/F76E172B2F/apply)

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