# Customer Service Representative

> Bryq · Spain (Remote) · Full-time · Posted 2026-09-18

**Workplace:** remote

**Department:** Customer Success

## Description

We are looking for a Customer Service Representative to join our growing Customer Experience team. In this role, you will be the first point of contact for our clients; answering questions, resolving issues, and ensuring every interaction leaves people feeling supported and heard. You do not need a background in HR technology; what matters is that you genuinely enjoy helping people, stay calm under pressure, and take ownership of problems until they are solved.

**Key Responsibilities**

-   Respond to client enquiries via phone, email, and live chat in a timely and professional manner
-   Troubleshoot platform issues and escalate to technical teams where necessary
-   Guide new users through the Bryq platform and help them get set up
-   Log and track client interactions accurately in the CRM system
-   Identify common issues and share feedback with the product team to improve the client experience
-   Meet individual and team service level targets for response time and resolution quality
-   Support onboarding of new client accounts alongside the Customer Success team

## Requirements

**Required Qualifications**

-   1–3 years of experience in a customer service, support, or client-facing role
-   Strong written and verbal communication skills in English
-   Ability to manage multiple enquiries simultaneously without losing attention to detail
-   Comfortable working with digital tools and learning new software quickly
-   Secondary education or above

**Preferred (Nice to Have)**

-   Experience in a SaaS, HR technology, or recruitment environment
-   Familiarity with CRM systems (e.g., HubSpot, Salesforce, Zendesk)
-   A second European language
-   Experience working in retail, hospitality, or call centre environments — your frontline service skills translate directly

## Benefits

-   Competitive salary with performance-based bonus
-   Fully remote or hybrid working options
-   25 days annual leave plus public holidays
-   Access to professional development budget
-   Health and wellness allowance
-   A team that values your input and gives you room to grow

## Apply

[Apply at Bryq](https://apply.workable.com/bryq/j/4879C183F9/apply)

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