# Customer Service Representative (CSR) - Durable Medical Equipment (DME)

> Bump Health · Rochester, United States · Full-time · Posted 2025-05-20

**Salary:** USD 35,000–45,000

**Workplace:** on_site

**Department:** Revenue

## Description

Locally established Rochester, NY Durable Medical Equipment company offers quality service, quality equipment and great follow up care to its customers. We provide competitive wages and benefits in a supportive and friendly atmosphere.

If you have experience in the following areas, you should Apply Today!

-   Insurance verification
-   Prior Authorization
-   Billing experience - Medicare, Medicaid, or Managed Care
-   Medical Office
-   Healthcare background
-   CPAP and Oxygen experience

Customer Service Representative Duties:

-   Welcome patients in person and over the phone, as well as maintain patient charts, process patient orders, create delivery tickets, and coordinate scheduling.
-   Work one on one with patients to educate them on uses and directions of prescribed medical equipment and supplies.
-   Work closely with doctors, nurses, and other referral sources to ensure excellent patient care.
-   Complete intake, insurance verification and determine charges and coverage for service/product requested.
-   Collect co-pays and input payment data.
-   Collect compliant medical documentation for insurance invoices.
-   Maintain work operations by following company policies and procedures.

## Requirements

Position Qualifications:

-   High School diploma or equivalent (Required)
-   Excellent phone and customer service skills (Required)
-   Strong Communication skills (Required)
-   Two years of HME/DME experience and knowledge of medical terminology. (Preferred)
-   Previous data entry experience (Preferred)

## Benefits

-   Health Insurance
-   Employee Recognition Program
-   Family Friendly Atmosphere

## Apply

[Apply at Bump Health](https://apply.workable.com/bump-health/j/F90F7A397C/apply)

---
Powered by [Workable](https://www.workable.com)