# Manager, Supply Strategy & Operations

> Burq, Inc. · United States (Remote) · Full-time · Posted 2026-05-01

**Salary:** USD 130,000–150,000

**Workplace:** remote

**Department:** Go-to-Market

## Description

The Supply Strategy & Operations Manager is a critical leadership role at the intersection of strategy and execution. You will own our entire supply-side ecosystem: building and managing relationships with national, regional, and local delivery service providers (DSPs); defining the strategy for how we grow and optimize our supply network; and driving the operational rigor needed to hit best-in-class delivery performance metrics.

**What You'll Own**

**Supply Strategy**

-   Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency.
-   Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners.
-   Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit.
-   Partner with leadership on pricing, margin, and supply economics to inform long-range business planning.

**DSP Relationship Management**

-   Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams.
-   Negotiate contracts, SLAs, and commercial terms with carrier partners.
-   Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities.

**Supply Operations & Performance**

-   Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution.
-   Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners.
-   Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues.
-   Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response.
-   Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale.

## Requirements

-   5+ years of experience in technology, logistics, supply chain, carrier management, or last-mile operations.
-   Proven track record managing external partners or vendor relationships in a performance-driven environment.
-   Strong analytical skills — comfortable building models, interpreting data, and translating findings into decisions.
-   Exceptional communicator with the ability to negotiate, influence, and build trust with external operators and internal stakeholders alike.
-   Experience with DSP networks, gig delivery platforms, or courier operations is a strong plus.
-   Startup or scale-up experience; you thrive in ambiguous environments and can build structure where little exists.
-   Bias toward action — you don't wait for perfect information to move forward.
-   SQL or data visualization skills (Tableau, etc.).
-   Experience structuring and negotiating carrier contracts or MSAs.

## Benefits

Investing in you 🙏

-   Competitive Salary, Stock Options, and Performance-based Bonuses
-   Fully Remote
-   Comprehensive Medical, Vision and Dental Insurance 

At Burq, we value diversity. We are an equal opportunity employer: we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

## Apply

[Apply at Burq, Inc.](https://apply.workable.com/burq/j/6A965D93C8/apply)

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