# Legal Intake Specialist

> Bush & Bush Law Group · Irving, United States · Full-time · Posted 2026-07-20

**Salary:** USD 31,200–37,440

**Workplace:** on_site

**Department:** Intake

## Description

### Join Our Team!

Bush & Bush Law Group is a growing plaintiff personal injury law firm committed to providing exceptional legal representation and compassionate client service. We are looking for a **Bilingual Legal Intake Specialist (English/Spanish)** to join our **on-site team in Irving, Texas**.

As the first point of contact for prospective clients, you will play a vital role in helping individuals after an accident by providing outstanding customer service, gathering critical case information, and ensuring every client receives a professional and empathetic experience.

## Requirements

### Client Intake & Call Management

-   Answer inbound calls from individuals involved in motor vehicle accidents and other personal injury matters.
-   Gather essential information regarding accidents and potential legal claims.
-   Conduct detailed intake interviews with professionalism, empathy, and efficiency.
-   Explain the firm's intake process and answer general questions regarding our services.

### Client Communication

-   Build rapport with prospective clients while maintaining a high level of customer service.
-   Clearly explain next steps and document all relevant case information.
-   Ensure every interaction reflects the firm's commitment to client care.

### Administrative Support

-   Maintain accurate and confidential client records.
-   Organize and update information within the firm's case management system.
-   Assist attorneys and legal staff with administrative and document preparation tasks.
-   Track client information using Microsoft Excel and other internal systems.

### Organization & Multitasking

-   Manage multiple priorities in a fast-paced environment.
-   Accurately update electronic records while speaking with clients.
-   Escalate urgent matters promptly to the legal team.

### Qualifications

-   Fluent in **English and Spanish (Required)**
-   High school diploma or equivalent (some college preferred)
-   Previous experience in a legal office, call center, customer service, or intake role preferred
-   Excellent verbal and written communication skills
-   Strong organizational and multitasking abilities
-   Proficiency with Microsoft Office (Word, Excel, Outlook)
-   Experience with case management software is a plus
-   Compassionate, patient, and customer-focused attitude

## Benefits

\- **Competitive compensation plus commissions on top**

\- Work **on-site** in our Irving, Texas office with a collaborative legal team.

\- Career advancement opportunities within a rapidly growing law firm.

\- Ongoing training and professional development.

\- Supportive leadership and a positive team culture.

\- Make a meaningful impact by helping injured clients during difficult times.  
  
**Location:** Irving, Texas (On-Site)

If you're passionate about helping people, thrive in a fast-paced environment, and enjoy delivering exceptional customer service, we'd love to hear from you. Apply today and become part of the Bush & Bush Law Group team!

## Apply

[Apply at Bush & Bush Law Group](https://apply.workable.com/bushand-bush-law-group/j/BF6AA3A62D/apply)

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