# Consultant Experience & Delivery Coordinator - IT Consulting

> C-Serv · Cairo, Egypt (Remote) · Full-time · Posted 2026-10-26

**Workplace:** remote

## Description

**Twelve IT consultants and growing. Three regions. One person who makes sure each of them has what they need to do their best work.**

That’s this role.

Our consultants in Egypt, Saudi Arabia and APAC deliver complex technology projects for global clients. They need a dependable person on their side: someone who clears obstacles, notices problems early and makes sure they feel looked after. As our Consultant Experience & Delivery Coordinator, that’s you. You run the team day to day with minimal input from your manager.

**What you’ll own**

-   **The consultant experience, end to end.** You lead and mentor 12 consultants through regular 1:1s, honest feedback and development goals, and you flag early when someone may be thinking of leaving.
-   **Onboarding.** You welcome each new joiner, sort their access and paperwork, and stay close through their first weeks.
-   **Employer of Record relationship.** You work with our EOR on contracts, onboarding documents, work permits, PTO and payroll queries, and you resolve issues before they grow.
-   **Visas and Ajeer sponsorship.** You keep every consultant’s documents valid and compliant, and you handle embassy and visa calls.
-   **Leave and certifications.** You track leave balances and certification renewals, and you encourage people to actually take their time off.
-   **Renewals.** You monitor upcoming contract renewals, contribute to pricing and cost modelling, and carry each renewal through to completion.
-   **Time and expenses.** You approve timesheets and expenses in Productive and handle client reimbursement invoicing.
-   **Delivery and relationships.** You build a regular working relationship with our Dubai-based regional project manager, support some account management, and follow every escalation until it is resolved.
-   **Team culture.** You organise quarterly team meetups in Cairo and help a distributed team feel connected.

## Requirements

**What we need from you**

-   Proven experience leading and mentoring a team of 10 or more, ideally spread across locations or time zones
-   A history of running performance reviews and building development plans
-   Hands-on experience with an Employer of Record, or something close such as a PEO or an outsourced payroll provider
-   Strong knowledge of HR administration and documentation
-   Excellent organisation, and the ability to manage competing priorities without letting any slip
-   The confidence to say no to a demanding team member or client, clearly and politely
-   Fluent English and Arabic

## Benefits

**What you’ll get from us**

-   A role with real ownership, and a direct line to the Consultant Engagement Lead
-   Regular exposure to a global business operating in 50+ countries
-   A team that invests in your growth
-   Competitive Salary
-   Health Insurance

## Apply

[Apply at C-Serv](https://apply.workable.com/c-serv/j/6A6F4956E0/apply)

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