# Head of Operations

> Cache Ventures · Raleigh, United States (Remote) · — · Posted 2026-02-16

**Workplace:** remote

## Description

**Install the Engine. Scale the Machine.**

This is not a typical "Head of Ops" role. This is a scale inflection role.

Emailable has been built founder-led. Now we're installing a revenue-focused operator to turn aggressive growth into a predictable machine.

If you've scaled a chaotic $5M–$25M ARR SaaS and know what breaks between scrappy and scalable, keep reading.

If you want comfort, skip this.

### What We're Building

Emailable powers high-volume senders who live and die by inbox placement — Tech & SaaS, Ecommerce, Professional Services, Travel & Hospitality, Media & Publishing.

When deliverability drops, they bleed revenue. We're becoming the verification + deliverability infrastructure layer for that ecosystem.

This role is about making revenue predictable while we scale aggressively.

### What You Own

You own the revenue engine. Not meetings. Not culture slides. Not "alignment." Revenue.  
  
Specifically:

-   Forecast accuracy (±10%)
-   Pipeline discipline
-   Net Revenue Retention
-   Gross churn reduction
-   Enterprise expansion
-   Revenue visibility across the org

  
You will run sales, marketing, customer support, and engineering.

If revenue misses, it's on you. If we scale hard, you're the architect behind it.

## Requirements

### What This Role Is Not

-   Not corporate COO
-   Not process theater
-   Not a founder babysitter
-   Not maintenance mode

**We want a builder. Someone who has:**

-   Cleaned up messy CRMs
-   Killed fake optimism in forecasts
-   Reduced churn in usage-based SaaS
-   Installed discipline in scrappy teams
-   Worked directly with a driven founder

If you've only operated inside polished enterprise orgs, this likely isn't for you.

### What Success Looks Like

**By Day 90**

-   Clean forecasting system
-   Clear segmentation
-   You running revenue meetings
-   Founder removed from operational noise

**By 12 Months**

-   Revenue predictable
-   Enterprise motion repeatable
-   NRR strong and stable
-   Internal execution tight

**Long-Term**

-   Scale toward eight figures
-   Revenue leadership under you installed
-   Infrastructure-level positioning in Media & Publishing

### Who Thrives Here

**You might be:**

-   A VP Revenue at a growth-stage SaaS who's capped
-   A Head of RevOps already doing CRO-level work
-   A COO at a scrappy martech company
-   A former founder who learned revenue discipline the hard way

**You are:**

-   Calm under pressure
-   Direct
-   Comfortable challenging a CEO
-   Obsessed with numbers
-   Energized by growth

## Benefits

-   Fully remote: globally distributed, optimized for deep work and autonomy
-   Competitive base + performance bonus
-   Flexible time off: no policies, no counting days
-   Home office & productivity budget
-   Professional development budget (courses, certs, conferences)
-   Family-friendly: paid parental leave, flexible schedules
-   Mental health & wellness support

If you want stability and incremental growth, this isn't for you.

If you want to build the revenue machine behind a category-defining infrastructure company, apply below or reach out directly.

## Apply

[Apply at Cache Ventures](https://apply.workable.com/cache/j/3A703B54C8/apply)

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