# Seasonal Role - Customer Service Representative - HVAC Scheduling - Family-Owned

> First Mate Heating & Cooling · Lee's Summit, United States · Full-time · Posted 2026-03-03

**Salary:** USD 35,000–40,000

**Workplace:** on_site

**Department:** Call Center

## Description

Are you calm under pressure, organized, and energized by helping people?

We’re a locally owned residential HVAC company serving the Kansas City area since 1971, and we’re looking for a seasonal Customer Service Representative to help us deliver a smooth, professional experience during our busiest months.

This is not a “sit and answer phones” job. You are the first impression of our company and the traffic controller for our field team.

### What You’ll Do

-   Answer inbound service calls with warmth and professionalism
-   Schedule and dispatch HVAC service appointments efficiently
-   Communicate clearly with technicians and customers
-   Confirm upcoming appointments and manage reschedules
-   Enter accurate job notes and customer details in our system
-   Help keep the office organized and running smoothly
-   Support the team during peak heating and cooling seasons

### What Makes Someone Great in This Role

-   Strong attention to detail
-   Calm and confident in high-volume environments
-   Clear, friendly phone communication
-   Comfortable using software and learning new systems
-   Team-first mindset
-   Willingness to help wherever needed  
    

Experience in HVAC, plumbing, electrical, or home services is a plus — but not required. We will train the right person.  
  
Seasonal position aligned with peak HVAC demand (spring/summer and/or fall/winter).

Monday–Friday schedule with occasional flexibility during peak periods.  
  
Compensation

-   Competitive hourly pay (based on experience)
-   Opportunity for performance incentives
-   Supportive, team-oriented environment
-   Real-world operations experience in a growing company

### About Us

We are a second-generation, family-owned residential HVAC company proudly serving Lee’s Summit and the Kansas City area since 1971.

We believe in:

-   Doing what we say we’ll do
-   Taking care of our team
-   Serving customers with integrity
-   Constant improvement

If you want to work in a fast-moving, team-driven environment where your work directly impacts customers and technicians every day, we’d love to meet you.

## Apply

[Apply at First Mate Heating & Cooling](https://apply.workable.com/callfirstmate/j/850952B474/apply)

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