# Experienced Dispatcher/CSR - HVAC Scheduling - Family Owned Since 1971

> First Mate Heating & Cooling · Lee's Summit, United States · Full-time · Posted 2026-03-09

**Salary:** USD 37,000–45,000

**Workplace:** on_site

**Department:** Call Center

## Description

First Mate Heating & Cooling is seeking an **experienced Dispatcher / Customer Service Representative** to join our growing team. This role plays a critical part in delivering an exceptional customer experience while helping our technicians operate efficiently in the field.

Our dispatch team helps ensure the **right technician is assigned to the right call at the right time**, while maintaining clear communication with customers and technicians throughout the day.

First Mate Heating & Cooling has been **locally owned and serving the Kansas City area since 1971**, and we are committed to building a professional, high-performing team focused on service, growth, and accountability.

### Key Responsibilities

-   Answer inbound customer calls and provide excellent customer service
-   Schedule service calls, maintenance visits, and installation appointments
-   Dispatch technicians efficiently throughout the day
-   Communicate with technicians regarding job status, delays, and scheduling changes
-   Prioritize emergency calls and same-day service opportunities
-   Confirm appointments and follow up with customers as needed
-   Monitor job progress and adjust schedules to maintain efficiency
-   Maintain accurate job records and customer information
-   Help ensure smooth communication between the office and field teams
-   Support daily operational goals by maximizing technician productivity

## Requirements

### Qualifications

-   Previous **dispatching or CSR experience in HVAC, plumbing, or home services**
-   Strong phone presence and customer communication skills
-   Excellent organizational and multitasking ability
-   Ability to remain calm and professional in a fast-paced environment
-   Detail-oriented with strong problem-solving skills
-   Comfortable using computers, scheduling software, and office systems
-   Team-oriented with a positive and professional attitude

### Preferred Experience (Plus)

The following experience is a **plus but not required**:

-   Experience with **ServiceTitan or similar field service management software**
-   Familiarity with **batting order dispatching**
-   Exposure to **Nexstar Network, ServiceMVP** or similar training

## Benefits

### What We Offer

-   Competitive pay based on experience
-   Stable, year-round position with a well-established company
-   Professional systems and processes that support success
-   A supportive team environment focused on growth and accountability
-   Opportunities for advancement within the company

## Apply

[Apply at First Mate Heating & Cooling](https://apply.workable.com/callfirstmate/j/CB76D33D47/apply)

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