# Customer Support Agent

> Campeόn Gaming · Nicosia, Cyprus (Hybrid) · Full-time · Posted 2026-08-28

**Workplace:** hybrid

**Department:** Customer Support

## Description

At **Campeón Gaming**, we build the technology behind **online casino and sports betting brands**.

We provide an **all-in-one platform** that allows our partners to launch, run, and grow their own brand with our engine. From the technology to the day-to-day operations, we support everything needed to make a brand successful.

Our platform is fast, flexible, and designed to scale across regulated markets worldwide. Also, we offer **managed services** such as Payments, CRM, Customer Support, KYC & Fraud, Affiliates, and Casino & Sportsbook Management.

This allows our partners to focus on growing their brand, while we support the **technology and core operational functions** of the platform.

But what truly sets us apart is **our people**.

We are a team of **200+ Campeones from 17+ nationalities**, bringing together diverse perspectives, ideas, and expertise. Our culture is rooted in being **people-first**, building **trust**, embracing **meraki**, fostering **team spirit**, and adopting a **growth mindset**, both as individuals and as a company.

We’ve been recognized among the **Best Workplaces in Europe 2024**, consistently ranked as a **Best Workplace in Greece (2021–2025)**, certified as a **Great Place to Work for 6 consecutive years**, and awarded as **Best Workplace for Women Hellas 2026** and **Best Workplace in Tech Hellas 2025**.

**Ready to build this journey together? Your story starts here!**

**About the Role**

We are currently looking for a talented **Customer Support Agent**  to provide enhanced customer services.

**Responsibilities:** 

-   Provide fast, friendly, and professional support to players via live chat and email. 

-   Assist customers with account management, deposits/withdrawals, game-related queries, and technical troubleshooting. 

-   Ability to call customers when necessary. 

-   Ensure compliance with responsible gaming and regulatory requirements in every interaction. 

-   Escalate complex issues to relevant departments (Payments, Fraud, Technical, Marketing etc) when needed. 

-   Accurately document customer interactions and maintain records in the CRM system. 

-   Proactively identify and report technical issues, bugs, or suspicious activity. 

-   Collaborate with other team members to ensure 24/7 seamless customer support. 

-   Stay updated with new games, promotions, and site features to provide accurate information. 

-   Contribute to a positive player experience by demonstrating empathy, patience, and problem-solving skills. 

-   Adhere to Kpis and quality standards. 

**Requirements:** 

-   Previous experience in customer service, call center, or support role is an advantage. 

-   Fluent in **English** (written and spoken). 

-   Knowledge of an additional language (e.g., Spanish, German, French, Italian, Portuguese, Finnish, Swedish, etc.) is a strong advantage. 

-   Tech-savvy and comfortable using multiple software systems simultaneously  

-   Strong multitasking and problem-solving ability. 

-   Ability to stay calm and professional under pressure. 

-   Good organizational skills and attention to detail. 

-   Team-oriented with flexibility to work shifts, including evenings, nights, weekends, and holidays, if required. 

-   A customer-first mindset with empathy and patience. 

  
**We got you covered here:**

-   Competitive Salary & bonus scheme.
-   Access to LinkedIn Learning programs as well as funding to educational programs of your choice.
-   Monthly allowance for orders via the Wolt App & free drinks and snacks at the office.
-   Paid educational leave.
-   Hybrid working model.
-   Modern offices in the center of Nicosia.
-   360 feedback for Constant personal and professional development.
-   Birthdays are always a day off!

**Diversity, Equity & Inclusion**

At Campeón Gaming, we believe every story deserves to be heard and valued. We are proud signatories of the Diversity Charter Greece, reinforcing our commitment to a culture of equality, respect, and inclusion.

We welcome and celebrate people of all backgrounds, experiences, and perspectives. For us, diversity is not just a principle. It’s a strength that drives innovation, connection, and collective success.

**Every story deserves a shared journey. Ready to be a Campeόn?**

## Apply

[Apply at Campeόn Gaming](https://apply.workable.com/campeon-gaming/j/247036606A/apply)

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