# Customer Success Manager

> Campus Ink · Urbana, United States · Full-time · Posted 2026-08-31

**Workplace:** on_site

## Description

Campus Ink is redefining how student-athletes, fans, and brands connect. We aren’t just selling merchandise—we’re building the infrastructure for the next generation of sports entrepreneurs.

As our **Customer Success Manager**, you are the heartbeat of our brand. You’ll serve as the vital link between our fast-paced production floor in Urbana and the fans, parents, internal sales team(s) and student-athletes who power our platform. If you’re a natural communicator who views complex operational puzzles as an exciting challenge, we want you on our team.

## Requirements

### **Your Impact (Responsibilites)**

-   **Customer Advocacy:** Own the end-to-end customer journey, delivering a high-touch VIP experience from proactive check-ins to high-stakes issue resolution.

-   **Operations Support:** Partner directly with Production and Fulfillment teams to track orders, manage re-shipments, and meet deadline targets.

-   **Elevate NIL Creators:** Support the unique needs of student-athlete creators, ensuring their personal brands are executed with the highest quality and care.

-   **Workflow Optimization:** Help refine operational workflows as we scale—turning friction points into streamlined processes.

-   **Relationship Management:** Turn complex customer inquiries or delays into positive brand loyalty through empathetic, solution-oriented communication.

### **Who You Are**

-   Experience: Background in high-touch customer service, account management, or retail leadership.
-   Adaptability: Thrives in fast-paced, high-growth environments with a track record of remaining calm under pressure (e.g., peak seasons like March Madness).
-   Communication: Exceptional written and verbal communication skills; ability to translate technical or production delays into clear, warm customer updates.
-   Technical Toolkit: Proficient in Google Workspace (Gmail, Docs, Sheets), Microsoft Excel, and standard e-commerce platforms.

## Benefits

**Job Details & Compensation**

-   Role Type: Full-time, On-site (40 hours/week, Monday–Friday with occasional weekend overtime during peak seasons).
-   Pay Range: $19.00 – $25.00 per hour (commensurate with experience).
-   Location: Urbana, IL (Local candidates or those willing to relocate prior to start date only).
-   Start Date: Immediate.

**Benefits Included**

-   Health, Dental, Vision, and Life Insurance
-   401(k) with company match
-   Paid Time Off (PTO) & Paid Training

**SCHEDULE:**

-   8 hour shift
-   Monday to Friday

**ABILITY TO COMMUTE/RELOCATE:**

-   Urbana, IL 61801: Reliably commute or planning to relocate before starting work (Required)
-   Work Location: One location

## Apply

[Apply at Campus Ink](https://apply.workable.com/campusink/j/879896BA2C/apply)

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