# FBS Customer Care Representative

> Capgemini · Aguascalientes, Mexico · Full-time · Posted 2026-02-04

**Salary:** MXN 1–1

**Workplace:** on_site

**Department:** Customer Service

## Description

🌟 **Join a New Project with One of the Largest Insurance Groups in the World** 

**Position:** Customer Care Representative  

**Location:** On-site (Aguascalientes) | Prol. Gral. Ignacio Zaragoza #4200, Trojes de Alonso

**Schedule:** Monday to Friday | Shift: 8:00 AM – 5:00 PM 

**🚀 About the Opportunity** 

We’re launching a new and exciting project with one of the United States’ largest insurers—part of a globally recognized insurance group. With over US$25 billion in premiums, 19 million policies, and a presence in all 50 states, our client is a trusted name in financial services and protection. 

This is a unique opportunity to be part of a growing team from the ground up, contribute to meaningful work, and build a long-term career in a dynamic, supportive environment. 

### **Key Responsibilities**

💼 **What You’ll Do** 

As a key member of our Customer Service team, you’ll: 

-   Respond to inquiries related to insurance policies and coverage 
-   Resolve moderately complex issues with empathy and professionalism 
-   Interpret policy details and make informed decisions within defined authority limits 
-   Communicate across multiple platforms while navigating internal systems 
-   Document interactions and escalate unresolved cases when needed 
-   Collaborate with departments like Claims, Underwriting, and Policy Support 
-   Identify trends and suggest process improvements 
-   Stay up to date on compliance, legal requirements, and product updates

## Requirements

**🎯 What We’re Looking For** 

-   High School Diploma or equivalent (required) 
-   Fluent English  
-   1–3 years of customer service experience  
-   Call Center experience highly desirable 
-   Strong computer skills and ability to work across systems 
-   Availability to work on-site, Monday to Friday only 

**Bonus Points For:** 

-   Experience in insurance or a related field

## Benefits

**🎁 What We Offer** 

We believe in rewarding great work and investing in our people. You’ll enjoy: 

-   Competitive salary and annual performance-based bonus
-   Grocery & Restaurant Vouchers
-   Major Medical Insurance
-   Life Insurance
-   Career development and continuous training 
-   A collaborative, inclusive culture within a globally respected organization 

**🌱 Why Join Us?** 

This is more than just a job—it’s a chance to be part of a new initiative, shape the future of customer experience, and grow alongside a team that values your voice and contributions. If you're ready to make an impact and build something meaningful, we’d love to hear from you.

## Apply

[Apply at Capgemini](https://apply.workable.com/capgemini-insurance/j/6EF6CB8E4E/apply)

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