# Customer Experience Specialist B2B

> Carazo Enterprise SL · Panama City, Panama · Full-time · Posted 2026-07-21

**Salary:** From USD 1,000

**Workplace:** on_site

**Department:** Sales Adrian Magnus

## Description

**A B2B Customer Experience** **Specialist** builds and manages relationships with business clients, driving post-sales satisfaction, account retention, and upselling opportunities. They act as the primary point of contact, ensuring seamless onboarding, troubleshooting complex issues, and advocating for the client across internal teams.

**Key Responsibilities**

-   **Account Management:** Serve as the primary point of contact for key B2B accounts, resolving escalations and maintaining strong, long-term relationships.
-   **Onboarding & Implementation:** Guide new business clients through the setup and onboarding process to ensure a smooth transition.
-   **Feedback & Optimization:** Gather, track, and analyze client feedback and metrics (e.g., NPS) to identify pain points and propose actionable improvements.
-   **Cross-Functional Collaboration:** Partner with sales, product, marketing, and technical teams to ensure alignment and deliver a unified customer journey.
-   **Growth & Retention:** Develop retention strategies to reduce churn and identify opportunities to upsell or cross-sell products and services.

## Requirements

**Required Qualifications**

·   **Excellent English communication skills — C1 – Native (written and spoken)**

-   **Experience:** 2-5 years of experience in B2B sales development account management, or a similar quota-driven environment.

-   **Experience:** 2+ years of experience in B2B customer service, account management.
-   **Tech Skills:** Proficiency in MS Office and standard CRM and CX software (e.g., Salesforce, Hubspot, ).
-   **Soft Skills:** Exceptional interpersonal, problem-solving, and conflict-resolution abilities.

 **Please submit your current resume in English.**

## Apply

[Apply at Carazo Enterprise SL](https://apply.workable.com/carazo-enterprise-sl/j/6408E186F1/apply)

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