# Communications + Admin Specialist

> Activate Talent · Philippines (Remote) · — · Posted 2025-09-04

**Workplace:** remote

## Description

**Job Title:** Communications + Admin Specialist

**Job Type:** Full-Time

**About the client:**

This client is a coffee-sommelier-founded luxury coffee brand. Our hero product, Craft Coffee Concentrate, is a premium coffee super-concentrate that combines the ease of instant coffee with premium, sommelier-grade flavor profiles. We sell our products through DTC online, grocery, coffee shops, restaurants, and hotels. We are family-owned and we operate in a fast-paced, startup environment.

Site: drinkkloo.com; IG: @drinkkloo

**Notable press:**

Bon Appetit - Best Cold Brew Subscriptions; Best Instant Coffee

Food & Wine - Best Cold Brew Coffee Concentrates

**Key Role Responsibilities:**

**Outreach:**

-   Connect with (a) social media influencers and content creators and (b) potential retailers that align with our brand values and target audience.
-   Experience/ability to identify influencers is a plus, but not required.
-   Foster relationships with influencers and retailers through consistent communication and collaboration.
-   Maintain and update outreach records in our CRM system.

**Customer Experience & Support:**

-   Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues and improving customer experience.
-   Collaborate with the marketing and sales teams to ensure alignment on customer communication and promotions.
-   Generate reports on customer feedback and service metrics to identify trends and improve processes.

**Administrative:**

Manage day-to-day administrative tasks, including order processing, inventory management, and data entry.

## Requirements

**Qualifications:**

-   Excellent English, communication and interpersonal skills.
-   Bachelor’s degree in Business Administration, Communications, or a related field.
-   Proven experience in sales, customer service and/or administrative roles, preferably in the eCommerce or luxury goods industry.
-   Strong attention to detail and organizational abilities.
-   Proficiency in CRM software, Microsoft Office Suite, and data management systems.

## Benefits

**Benefits:**

-   Flexible working hours and remote work opportunities.
-   Direct engagement with founders (listed below) and opportunity to get in on the “ground floor” of a growing startup.
-   Significant training and professional development opportunities.

## Apply

[Apply at Activate Talent](https://apply.workable.com/careersactivatetalent/j/0EA5ADBEE4/apply)

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