# 48987901565 - Social CX Support

> Activate Talent · South Africa (Remote) · — · Posted 2025-11-17

**Workplace:** remote

**Department:** AT1C

## Description

**Position**: Social CX Support

**Hiring Location**: South Africa

**Employment Typ**e: Full-Time (Remote)

**Type of contrac**t: Independent contractor 

### **Overview**

This role focuses on delivering high-quality social engagement, creator communication, and community support across TikTok Shop, Instagram, and TikTok. The position requires fast, thoughtful responses, strong organizational skills, and a proactive approach to building and nurturing creator relationships.

### **Responsibilities:**

-   Manage customer inquiries and creator communication across TikTok Shop (Seller Center & Affiliate Center), including timely responses, flagging priority messages, escalating high-value creator opportunities, and maintaining a clean, organized inbox.
-   Respond to DMs on Instagram and TikTok across general and request inboxes, reply to comments on brand posts, and actively engage with tagged content to strengthen community presence.
-   Support proactive relationship-building by interacting with current and prospective influencers, affiliates, and UGC creators, fostering long-term partnerships through consistent social engagement.
-   Assist with influencer, affiliate, and UGC outreach via social channels as needed.
-   Identify and escalate high-value engagement opportunities, such as strong creator mentions, viral content, or strategic community interactions.
-   Monitor trends, conversations, and platform activity to inform engagement strategies and contribute insights to the broader social team.
-   Maintain a consistent brand voice and tone across all customer, creator, and community interactions.

### **Required Skills & Experience:**

-   1–2+ years in social media engagement, community management, influencer coordination, or related roles.
-   Strong proficiency with TikTok, Instagram, and TikTok Shop Seller Center.
-   Experience managing high-volume social inboxes and customer-facing interactions.
-   Excellent writing skills with the ability to adapt tone to brand voice.
-   Strong judgment on when to escalate creator or customer messages.
-   Highly organized with the ability to maintain clear, structured inbox systems.
-   Comfortable navigating creator, UGC, and affiliate relationships.

## Apply

[Apply at Activate Talent](https://apply.workable.com/careersactivatetalent/j/19A83DA8EC/apply)

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