# Website Support Specialist (E-Commerce & Merchandising)

> Activate Talent · Philippines (Remote) · Full-time · Posted 2025-11-04

**Workplace:** remote

**Department:** 003

## Description

**Job Type:** Full-Time  
**Location:** 100% Remote  
**Timezone:** US(PST)  
  
**About Our Client**

Our Client is a modern wellness brand offering premium, organic teas and ritual-inspired experiences designed to promote mindfulness and connection. With a strong focus on sustainability, thoughtful design, and community, they blend wellness and lifestyle through beautifully curated tea rituals and digital experiences.

They’re seeking a detail-oriented E-Commerce & Merchandising Assistant who’s organized, proactive, and digitally savvy. The ideal candidate has hands-on experience with Shopify and social commerce platforms, understands SEO and analytics, and enjoys optimizing product listings to enhance visibility and performance. This role suits someone who thrives in a creative, fast-paced environment and values wellness, aesthetics, and collaboration.  
  
**Key Responsibilities**

**Website & Product Merchandising Support**

-   Update and maintain Shopify product listings, pricing, inventory, and collections.
-   Support merchandising strategies for campaigns, promotions, and seasonal launches.
-   Ensure product information is accurate, consistent, and visually appealing across all channels.

**Multi-Channel Support & Optimization**

-   Optimize listings and performance across Shop, Meta, TikTok Shop, and other social commerce platforms.
-   Maintain consistency of data, descriptions, pricing, and images across platforms.
-   Assist in implementing A/B testing and optimization strategies to improve conversions.

**Analytics & Reporting**

-   Monitor website and channel metrics including traffic, conversion, and sales.
-   Generate performance reports and actionable insights for digital and merchandising teams.
-   Track KPIs to support campaign planning and digital strategy.

**Listing Optimization & SEO**

-   Optimize titles, descriptions, tags, and metadata for search and discoverability.
-   Apply SEO best practices to enhance visibility across platforms.
-   Collaborate with marketing teams to align listings with promotional campaigns.

**General Website & E-Commerce Support**

-   Troubleshoot minor technical issues on Shopify and related platforms.
-   Coordinate with marketing, customer service, and operations teams to ensure smooth workflows.
-   Support the Website Manager on product launches and special projects.  
    

**Requirements**

-   1–3 years of experience in e-commerce, website support, or digital merchandising.

-   Hands-on experience with Shopify; familiarity with Shop, Meta, TikTok Shop, or other social platforms is a plus.
-   Basic understanding of Google Analytics, Shopify Analytics, Meta Ads Manager, and TikTok Ads Manager.
-   Knowledge of listing optimization, merchandising, and SEO for e-commerce.
-   Strong attention to detail, organization, and problem-solving skills.
-   Ability to collaborate effectively across multiple teams and platforms.

## Apply

[Apply at Activate Talent](https://apply.workable.com/careersactivatetalent/j/24E262C87F/apply)

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