# Community Manager

> Activate Talent · Philippines (Remote) · Full-time · Posted 2026-01-21

**Workplace:** remote

## Description

We’re a social-first brand looking for a **Community Manager** to help nurture, protect, and grow our online community across platforms **7 days a week**. This role sits at the front line of social engagement—responding to customers and fans in real time, maintaining a consistent and authentic brand voice, and partnering closely with Customer Experience to ensure every community member feels **seen, heard, and supported**.

If you’re highly organized, empathetic, and love building relationships through social (with a strong sense of humor), this role is for you.

### **Key Responsibilities**

-   Own day-to-day community management across social platforms including **Instagram, TikTok, Facebook**, and other channels as needed.
-   Respond to **comments, DMs, tags, and mentions** in a timely, friendly, and on-brand manner.
-   Maintain strong response-time performance while working within an internal **SLA (response time standards).**
-   Triage customer-support-related inquiries and collaborate with the **Customer Experience team** to resolve issues.
-   Escalate sensitive or complex conversations appropriately while keeping interactions empathetic and professional.
-   Identify recurring themes, FAQs, and product feedback from the community and share insights with **CX, Marketing, and Product** teams.
-   Support a rotating schedule that provides **7-day coverage**, including evenings and weekends as needed.
-   Help maintain and evolve the brand’s voice in social—especially through **witty, playful, and trend-aware interactions.**
-   Identify and engage top fans, creators, and advocates; support development of **micro-communities** and deeper engagement initiatives.
-   Monitor community sentiment and flag emerging issues, risks, or opportunities in real time.
-   Collaborate with Social/Content teams by sharing community insights that can inspire content ideas and trends.

## Requirements

-   **2+ years** of experience in community management and/or social media for a consumer brand (**DTC, fashion, lifestyle strongly preferred**).
-   Proven ability to manage **high-volume inbound messages** (comments + DMs) across multiple platforms.
-   Excellent written communication skills with the ability to adapt voice to match brand tone (including humor).
-   Highly empathetic and customer-obsessed; comfortable handling sensitive or escalated situations with maturity and care.
-   Strong organizational skills and ability to work efficiently in fast-moving environments.
-   Experience working with customer support and social tools such as **Zendesk, Gorgias**, or similar systems, plus native platform inboxes.
-   Willingness and availability to work a schedule that supports **7-day coverage**, including rotating evenings/weekends.

### **Bonus Points**

-   Prior experience partnering directly with Customer Experience/Support teams.
-   Background in **fashion, accessories**, or lifestyle brands.
-   Demonstrated ability to experiment with **on-trend, witty replies** and community-building tactics that drive engagement.

### **What Success Looks Like**

-   Community members receive fast, helpful, and on-brand responses.
-   Customers feel supported and valued even in challenging situations.
-   Key trends, FAQs, and feedback loops are consistently shared with internal teams.
-   The brand voice remains consistent, engaging, and culturally relevant.
-   Strong community sentiment, increased engagement, and loyalty-building outcomes over time.

## Apply

[Apply at Activate Talent](https://apply.workable.com/careersactivatetalent/j/3798A4E88B/apply)

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