# 50770544438 - Customer Assistant Manager

> Activate Talent · Colombia (Remote) · — · Posted 2025-12-01

**Workplace:** remote

**Department:** AT1C

## Description

Position: Customer Assistant Manager

Location: Latin America - Remote

Employment Type: Full-Time

Type of contract: Independent contractor 

**Scope of role:**

We’re looking for a highly driven Customer Assistant Manager who can operate with confidence, accuracy, and initiative. This role is not a traditional virtual assistant position—you will be directly involved in customer-facing operations, internal systems management, and cross-team collaboration. You’ll be expected to take ownership, communicate effectively, and adapt quickly as workflows evolve.

**Responsibilities:**

-   Assist in overseeing customer support operations and ensure all inquiries are handled efficiently.
-   Manage and respond to customer communications through Intercom (training provided).
-   Support and maintain updates in Pylon (training provided).
-   Join and lead client calls when needed to provide support, gather information, or address concerns.
-   Communicate clearly and professionally across chat, email, and video calls.
-   Ensure customer data, support tickets, and operational tasks are processed accurately across multiple platforms.
-   Collaborate with internal teams to resolve customer issues and escalate complex cases when necessary.
-   Identify process gaps and recommend improvements to enhance overall customer experience.
-   Handle administrative, operational, and project-related tasks beyond a typical VA role.
-   Adapt quickly to new tools, workflows, and evolving responsibilities.  
      
    

**Requirements:**

-   Excellent verbal and written communication skills; confident speaking with clients on calls.
-   Fast learner with strong problem-solving abilities.
-   Tech-savvy and comfortable learning new software.
-   Highly organized with strong attention to detail.
-   Able to work independently and collaboratively.
-   Customer-focused, proactive, and resourceful.

## Apply

[Apply at Activate Talent](https://apply.workable.com/careersactivatetalent/j/39F9C748AC/apply)

---
Powered by [Workable](https://www.workable.com)