# Operations Manager - Amazon USA Private Label

> Activate Talent · Colombia (Remote) · — · Posted 2026-02-17

**Workplace:** remote

**Department:** AT1C

## Description

Position: Operations Manager - Amazon USA Private Label

Location: Remote (Global)

Employment Type: Full-Time

Type of contract: Independent contractor 

🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️

**Scope of the role:**

We are hiring a hands-on Operations Manager to own and lead our Amazon USA private label operations end to end. This is a player–coach role: you will manage a small operations team while personally executing and solving critical operational issues across supply chain, inventory, and Amazon Seller Central.

This role is 50% execution, 50% leadership. If you prefer delegation over doing or a strategy without accountability, this role is not a fit.

You will be directly responsible for keeping inventory healthy, forecasts accurate, Amazon account health clean, and operations running without surprises.

**Responsibilities:**

**1\. Operations & Supply Chain**

-   Own day-to-day supply chain execution from supplier production in China to final delivery into Amazon fulfillment centers
-   Manage and support the Supply Chain Manager, ensuring smooth coordination across suppliers, freight forwarders, and 3PLs
-   Step in directly during critical operational periods to resolve logistics delays, customs issues, or inbound problems
-   Make informed decisions on freight methods, customs clearance, and domestic transport
-   Maintain full visibility into inventory levels and proactively prevent stockouts and excess inventory
-   Build, maintain, and refine seasonal and monthly forecasting models to guide purchasing and replenishment decisions

**2\. Amazon Marketplace Operations**

-   Oversee order management and ensure customer service and administrative tasks are handled accurately and on time
-   Take direct ownership of Amazon account health, including resolving policy violations, IP complaints, and compliance issues
-   Execute operational tasks inside Amazon Seller Central when required, not just oversee them
-   Coordinate closely with the PPC team to ensure advertising decisions align with inventory availability
-   Monitor product listings, rankings, and competitor activity to maintain marketplace competitiveness

**3\. Vendor & Purchasing Management**

-   Manage relationships with suppliers, freight forwarders, and 3PL partners
-   Negotiate pricing, timelines, and terms to balance cost efficiency with reliability and quality
-   Evaluate vendor performance and address issues proactively
-   Personally step in on critical supplier negotiations or escalations when needed

**4\. Leadership & Team Management**

-   Manage and mentor a small operations team of 2–3 people
-   Establish clear processes, KPIs, and accountability across operations
-   Drive continuous improvement with a focus on operational efficiency and accuracy
-   Lead by example by working alongside the team during daily operations and high-pressure situations
-   Balance strategic planning with hands-on execution to ensure consistent results  
    

**Requirements:**

-   3+ years of hands-on experience in operations, supply chain, or logistics within an Amazon FBA environment
-   Strong experience managing inventory, forecasting demand, and planning replenishment cycles
-   Proven ability to independently handle Amazon account health issues, including policy violations and IP complaints
-   Deep understanding of Amazon FBA logistics, 3PL operations, and international shipping from China to the U.S.
-   Highly detail-oriented, process-driven, and organized
-   Comfortable working in a fast-paced, high-accountability environment
-   Solid understanding of how PPC and marketing performance impact inventory and operations
-   Fluent in English with strong communication and analytical skills
-   Ability to work U.S. East Coast hours  
    

**90-Day Success Criteria:**

Within your first 90 days, you will be expected to:

-   Fully understand and operate the end-to-end supply chain, from China-based suppliers through freight, 3PLs, and Amazon FBA.
-   Independently navigate Amazon Seller Central workflows, including account health, policy issues, and operational troubleshooting.
-   Learn existing forecasting processes and improve forecast accuracy using historical data and seasonality.
-   Deliver reliable, actionable demand forecasts aligned with inventory constraints and business goals.

**Key Performance Indicators:**

You will be measured primarily on operational outcomes:

-   Maintain 60–90 days of inventory at the 3PL level per SKU
-   Fewer than 8 SKUs overstocked beyond the forecast period (typically 6 months)
-   Fewer than 4 SKUs overstocked at Amazon FBA (>75 days of inventory)
-   Fewer than 2 SKUs understocked at Amazon FBA (<21 days of inventory)
-   Amazon Inventory Performance Index (IPI) consistently above 465

## Apply

[Apply at Activate Talent](https://apply.workable.com/careersactivatetalent/j/50648F04C8/apply)

---
Powered by [Workable](https://www.workable.com)