# Customer Service Representative (E-Commerce)

> Activate Talent · Philippines (Remote) · Full-time · Posted 2025-11-12

**Workplace:** remote

**Department:** AT1C

## Description

**FULL TIME**  
**REMOTE (Must be available to work PST hours and Rotating Shift)**

**Position:** Customer Service Representative  
**Type of Contract:** Independent Contractor  
**Working Hours:** 5 days a week (Rotating Shift)

🌎 _Work from anywhere in the world and be a part of the #remoteworkrevolution!_

### **Position Overview:**

We’re looking for a **highly motivated, empathetic, and detail-oriented Customer Service Representative** to join our growing **Customer Experience** team.

In this role, you’ll be the **frontline connection** to our community — ensuring that every customer interaction reflects our brand values of **compassion, empowerment, and excellence**. You’ll help customers with care, accuracy, and enthusiasm, representing the heart of our brand with every message.

This is a **remote position**, but candidates must be available to work **Pacific Standard Time (PST)** hours.

### **Key Responsibilities:**

-   Respond to customer inquiries via **email, chat, and social media** with warmth, professionalism, and a solutions-oriented approach.
-   Troubleshoot and resolve issues related to **orders, shipping, billing, product usage, and returns** promptly and efficiently.
-   Use **Gorgias** and **Zendesk** to manage tickets, automate responses, escalate cases, and maintain detailed customer records.
-   Collaborate cross-functionally with **fulfillment, marketing, and product teams** to provide feedback and ensure customer satisfaction.
-   Stay current on **product knowledge, company policies, and promotions** to provide accurate information and thoughtful recommendations.
-   Identify trends and patterns in customer feedback to suggest process or product improvements that enhance the overall experience.

## Requirements

### **Qualifications:**

-   **2+ years of customer service experience**, ideally in **e-commerce** or **direct-to-consumer (DTC)** environments.
-   Proficient in **Gorgias** and **Zendesk**; experience managing both platforms simultaneously is a strong plus.
-   Excellent **written and verbal communication** skills with a friendly, professional tone.
-   Naturally **empathetic**, patient, and skilled at **de-escalating** challenging situations.
-   Strong **attention to detail** and **problem-solving** abilities, with the capacity to multitask in a fast-paced environment.
-   Must be able to **work PST hours**.
-   Experience in the **beauty or skincare industry** is a big plus.
-   Passionate about **beauty, wellness, and creating positive customer experiences.**

## Apply

[Apply at Activate Talent](https://apply.workable.com/careersactivatetalent/j/640A9D4754/apply)

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