# Customer Success Manager

> Activate Talent · South Africa (Remote) · — · Posted 2025-11-28

**Workplace:** remote

## Description

**Overview**  
We’re seeking a proactive and relationship-driven Customer Success Manager to manage a portfolio of brands and ensure they achieve measurable growth and long-term success on our platform. You’ll work closely with founders, marketers, and brand teams—helping them stay active, uncover opportunities, expand usage, and drive revenue. This is a high-touch, high-ownership role where you’ll be on calls daily, solving problems, providing strategic support, and acting as the internal voice of the customer.

**Key Responsibilities**

**Account Ownership & Growth**

-   Manage a book of active eCommerce and brand clients, ensuring strong adoption and ongoing value.
-   Drive revenue performance, retention, and expansion opportunities within your accounts.
-   Monitor engagement and proactively step in when usage drops or risks arise.
-   Identify upsell and cross-sell opportunities to increase Net Revenue Retention (NRR).

**Customer Success & Support**

-   Onboard new brands, run live demos, and ensure fast time-to-value.
-   Join daily calls with founders and marketing teams to advise, troubleshoot, and guide strategy.
-   Unblock clients by coordinating with internal teams across product, engineering, and support.
-   Maintain high-touch relationships focused on outcomes, not ticket handling.

**Insights & Internal Collaboration**

-   Gather customer feedback and advocate for product improvements.
-   Share insights with the internal team to strengthen product direction and customer experience.
-   Keep CRM, notes, and account updates detailed and accurate at all times.

**What Success Looks Like**

-   Strong revenue under management
-   High Net Revenue Retention (NRR)
-   Low churn and consistently active accounts
-   Measurable expansion within existing brands

## Requirements

-   2–4+ years of Customer Success or Account Management experience, ideally with eCommerce, brands, or creator-focused platforms.
-   Deep understanding of how brands operate, track performance, and collaborate with creators.
-   Confident communicator who excels on live calls and can explain product features clearly.
-   Highly organized with exceptional follow-up skills and strong CRM discipline.
-   Comfortable in a fast-moving startup environment with multiple priorities.
-   Composed under pressure and skilled at building trust with founders and marketing leaders.

## Apply

[Apply at Activate Talent](https://apply.workable.com/careersactivatetalent/j/87549872B6/apply)

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