# 52003728459 - Customer Service Representative (E-commerce)

> Activate Talent · Philippines (Remote) · Full-time · Posted 2025-12-17

**Workplace:** remote

**Department:** AT1C

## Description

### Non-Voice Customer Service Representative

**Location:** Remote  
**Employment Type:** Full-Time

### About the Company

This fast-growing eCommerce brand is dedicated to delivering high-quality products and an exceptional customer experience. As the company continues to scale, customer support plays a critical role in maintaining trust, efficiency, and satisfaction across digital touchpoints.

### Role Overview

The **Non-Voice Customer Service Representative** will support customers exclusively through **written communication channels**, including email, live chat, and ticketing systems. This role requires strong attention to detail, excellent written communication skills, and the ability to respond quickly and accurately in a fast-paced eCommerce environment. Prior experience using **Gorgias** is essential.

### Key Responsibilities

-   Respond promptly and professionally to customer inquiries via **email and live chat**
-   Manage, prioritize, and resolve customer support tickets using **Gorgias**
-   Handle order-related concerns, including **order status, shipping issues, returns, refunds, and product inquiries**
-   Maintain a high level of **focus, responsiveness, and accuracy** during working hours
-   Deliver clear, friendly, and solution-oriented written communication to ensure customer satisfaction
-   Escalate complex or sensitive issues to the appropriate internal teams when needed
-   Follow internal **SOPs** while identifying opportunities to improve support workflows and efficiency

## Requirements

### Required Qualifications

-   Proven hands-on experience using **Gorgias** for customer support
-   Background in **non-voice eCommerce customer service**
-   Excellent **written English communication skills**
-   Highly **detail-oriented**, responsive, and able to manage tickets in real time
-   Strong problem-solving skills and ability to work independently
-   Comfortable handling **high ticket volumes** while maintaining quality

### Nice to Have

-   Experience supporting **DTC or Shopify-based brands**
-   Familiarity with **FAQs, macros, and automation** within Gorgias
-   Previous experience working in a **fast-paced startup or scaling eCommerce environment**

## Apply

[Apply at Activate Talent](https://apply.workable.com/careersactivatetalent/j/A0C58E922D/apply)

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