# 20865226578 - Call Center Agent 1

> Activate Talent · Philippines (Remote) · Full-time · Posted 2025-08-12

**Workplace:** remote

**Department:** 018

## Description

Job Title: Call Center Agent 1

Schedule: TBD , US Business Hours, EST

Role Overview:

We are seeking a friendly and articulate Call Center Agent to join our team. The ideal candidate will possess excellent communication skills and the ability to engage with clients in a warm, personable manner. You will be the first point of contact for clients, handling inquiries, scheduling appointments, and providing information about our services.

Key Responsibilities:

-   Answer incoming calls and respond to client inquiries in a courteous and professional manner.
-   Schedule and confirm appointments for spa services.
-   Provide detailed information about spa treatments, services, and promotions.
-   Address and resolve client concerns or complaints with empathy and efficiency.
-   Maintain accurate client records and update appointment schedules.
-   Collaborate with spa staff to ensure seamless client experiences.
-   Follow up with clients to confirm appointments and solicit feedback on services.
-   Perform other administrative duties as assigned.

## Requirements

-   Proven experience as a call center agent or in a customer service role.
-   Great Communication Skills: Exceptional verbal and written communication skills.
-   Not Robotic: Ability to engage with clients in a warm, friendly, and personable manner.
-   Strong problem-solving skills and the ability to remain calm under pressure.
-   Proficiency in using call center software and CRM systems.
-   Excellent organizational and time management skills.
-   Ability to work flexible hours, including weekends and holidays.

## Apply

[Apply at Activate Talent](https://apply.workable.com/careersactivatetalent/j/B0A3107820/apply)

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