# Customer Operations Executive

> Carmoola · London, United Kingdom (Hybrid) · Full-time · Posted 2026-09-03

**Salary:** GBP 30–35

**Workplace:** hybrid

## Description

### **Join the Revolution in Car Finance 🚗💥**

At Carmoola, we’re changing the way people get on the road – making it faster, fairer, and entirely built around the customer. We’ve started with car finance, reimagining it from the ground up with a seamless, digital experience that puts drivers in control.

Since launch, we’ve raised over £240m from top‑tier investors (including QED), helped over 16,000 customers get behind the wheel - and we’re scaling fast.

To take things to the next level, we’re looking for a sharp, passionate, and customer‑obsessed **Customer Operations Executive** to deliver best‑in‑class support, delight our customers, and help build a world‑class operations engine at Carmoola.

### Your Mission

You’ll be the voice of Carmoola to our customers, responding to enquiries via phone, chat, and email, and making sure every interaction delivers a ‘WOW’ experience. From onboarding new customers to supporting them with any questions or issues and managing collections, you’ll play a vital role in making car finance feel approachable, human, and seamless.

This is a high‑impact role for someone who loves helping people, thrives in a fast‑paced environment, and is looking to build their career in a dynamic, growing fintech company.

### What You’ll Be Doing

-   **Delivering WOW service** – Responding to customer queries via phone, chat and email, making every interaction warm, friendly and helpful.
-   **Championing customer satisfaction** – Helping onboard new customers and resolving any questions or issues that arise, making sure every customer feels heard and valued.
-   **Collaborating across teams** – Working closely with Product to continually improve the customer experience, providing valuable feedback and ideas.
-   **Managing loan lifecycle** – Helping customers throughout their journey, from onboarding and payments to managing collections, making sure every step is seamless and customer‑centric.
-   **Looking for ways to go ‘above and beyond’** – Always looking for ways to make the experience better and delight customers.
-   **Contributing to a growing company** – Helping to build and scale operational best practices as Carmoola grows.

## Requirements

### What You’ll Bring

-   **2+ years of experience** in customer service, ideally in a consumer‑friendly environment.
-   **Fantastic communication skills** – warm, approachable and confident across phone, email and chat.
-   **Strong interpersonal and empathy skills** – high EQ, patient and genuinely passionate about making people feel valued.
-   **Experience working in a mobile app or digital environment** (Zendesk experience is a bonus).
-   **Experience in a fast‑paced or startup environment** – a growth mindset and positive ‘can‑do’ attitude.
-   **Experience in lending or consumer credit** is a big plus.
-   **Highly autonomous and motivated** – you take initiative, solve problems quickly and adapt as things evolve.

Please note, this is a shift-based role. You will work a 40-hour week, and our opening hours are 8 am to 8pm, 7 days a week. You'll usually work 2 weekends a month, but some months it could be 3 weekends. You may be required to work bank holidays, if so, you'll get this in lieu.

## Benefits

**Why Join Carmoola?**

-   **💰 Competitive salary:** £30k-35k depending on experience
-   🔎 Yearly **performance-based pay reviews**
-   **💼 Hybrid working:** Up to 3 days a week in our London office, in the heart of beautiful Primrose Hill (depending on your home location)
-   🏝️ **Holidays**: 25 days + bank holidays, plus an extra day on your birthday 🥳
-   **💸 Year-end recognition award**
-   🩺 **Private healthcare**
-   📈 **Pension:** 5% employer matched contribution
-   🏋 Join a **mega-talented and high performing team**
-   **The chance to play a pivotal role** inside a fast-growing fintech during a meaningful stage of its journey.

If this sounds like your kind of challenge, let’s talk.

## Apply

[Apply at Carmoola](https://apply.workable.com/carmoola-1/j/DB22C97BA4/apply)

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