# Customer Service Associate (Arabic-Speaking)

> Carry1st · Egypt (Remote) · Full-time · Posted 2026-05-20

**Workplace:** remote

**Department:** Operations

## Description

Carry1st is building the dominant commerce platform for Africa and the Middle East, helping global brands unlock hard-to-reach markets by enabling local payments, boosting digital sales, and simplifying settlements across 19 core African markets. The company has developed Pay1st, a proprietary payment engine, and the Carry1st Shop, a digital marketplace for virtual goods—partnering with companies like PayPal and Chipper Cash to expand digital payments across the continent.

As a **Customer Service Associate** for our Arabic-speaking markets, you'll be the primary point of contact for our users, ensuring their inquiries and technical issues are resolved with precision. You will act as a bridge between our customers and internal departments; escalating complex cases to the appropriate teams while collaborating with the wider CS department to refine workflows and drive operational excellence.

## Requirements

**You will...**

-   Play a crucial role in resolving day-to-day customer issues and tracking of customer inquiry and complaints
-   Assist in identifying transaction and fulfilment  issues, discrepancies, and potential risks, promptly escalating them for resolution
-   Implement tactical changes in customer service to improve customer experience
-   Serve as the point of contact for the business, providing clear reporting on CS issues, insights, and trends.
-   Collaborate with cross-functional teams to address related concerns   
    

**What makes you a great candidate?**

-   1-2+ years in an Arabic customer service role — ideally with an e-commerce company or a high-volume environment
-   Detail-oriented mindset with a proactive approach to problem-solving
-   Availability to work day or night shifts
-   Fluent in Arabic and English
-   Knowledge of trends and user interactions with the MENA region

## Benefits

**What will it be like to work at Carry1st?**

Carry1st is a fast-growing, dynamic place to work. And while we are laser-focused on building the flagship consumer fintech platform in Africa, our team is fully remote and 100% global - with people in 15+ countries! At Carry1st, you will…

-   Build awesome, industry-changing products every day
-   Grow with a VC-backed startup 
-   Work from anywhere in the world with international teammates
-   Own shares in the Company - enabling you to benefit from the value you create   
    

**Some additional perks…**

-   Awesome equipment: Get everything you need to work effectively 
-   Remote working allowance: Put an additional $600 / year to optimise your WFH experience
-   Learning and development: Attend courses, conferences and training events
-   Birthday leave: Enjoy a paid day off on your special day  

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. Join us!

Learn more about Carry1st…

-   [Andreessen Horowitz](https://a16z.com/2022/01/19/investing-in-carry1st/) shared why they invested in Carry1st
-   [Forbes](https://www.forbes.com/sites/martinacastellanos/2025/02/18/the-future-of-payments-fintech-50-2025/) shares top payments companies that made the Fintech 50 in 2025

## Apply

[Apply at Carry1st](https://apply.workable.com/carry1st/j/CE7C397EFA/apply)

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