# Bank Tellers

> Catilas Resources Limited · Lagos, Nigeria (Remote) · Full-time · Posted 2025-09-16

**Workplace:** remote

**Department:** Bank Teller

## Description

**Job Summary**

Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire **highly motivated Customer Care Officers.** The ideal candidate would be performing the following responsibilities:

**Customer Service & Inquiry Handling**

-   Respond to customer inquiries via phone, email, one-on-one interactions, etc.
-   Provide information about banking products, services, policies, and procedures.
-   Maintain a professional and positive attitude while assisting customers.

**Cash Handling & Tellering Functions**

-   Process deposits, withdrawals, transfers, and payments accurately and efficiently.
-   Handle cash transactions, verify amounts, and ensure accurate record-keeping.
-   Reconcile daily transactions and balance cash drawers at the end of day.
-   Issue cheques, drafts, and other banking instruments.

**Issue Resolution & Technical Support**

-   Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.

-   Resolve customer complaints promptly, ensuring a positive experience.
-   Investigate discrepancies, identify root causes, and implement solutions.
-   Assist customers with online and mobile banking issues, troubleshooting as needed.

**Request & Transaction Processing**

-   Facilitate account opening, loan applications, and card issuance.
-   Assist with order placements, transaction tracking, and processing.

**Customer Education & Cross-Selling**

-   Educate customers on product features and benefits.
-   Promote additional banking products and services, such as loans, savings plans, and investment options.
-   Recommend upgrades or complementary financial solutions to meet customer needs.

**Records Management & Compliance**

-   Update and maintain accurate customer records in the banking database.
-   Document customer interactions, feedback, and resolutions.
-   Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.

**Collaboration & Performance Metrics**

-   Work closely with other departments to ensure smooth issue resolution.
-   Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
-   Contribute to process improvement initiatives and provide customer feedback to enhance services.

**Continuous Improvement & Customer Experience**

-   Stay updated on banking policies, industry trends, and new financial products.
-   Strive to exceed customer expectations and build long-term relationships.
-   Ensure an empathetic and customer-focused approach in all interactions.

## Requirements

**Education Requirements:**

-   Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.
-   Applicants must be 25 years old as of last birthday.

**Skills Requirements:**

-   Banking operations experience is an added advantage.
-   Strong numerical, problem-solving, and time-management skills.
-   High level of accountability, efficiency, and accuracy.
-   Proficiency in MS Office (Excel, Word, and Outlook).
-   Excellent communication, interpersonal, and customer service skills.
-   Integrity, professionalism, and a strong work ethic.

**Location: Nationwide**

## Benefits

Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.

## Apply

[Apply at Catilas Resources Limited](https://apply.workable.com/catilas-resources-limited/j/6FF963F52B/apply)

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