# Relationship Managers

> Catilas Resources Limited · Nigeria (Remote) · Full-time · Posted 2024-01-25

**Workplace:** remote

**Department:** BUSINESS DEVELOPMENT

## Description

**Job Summary**

Catilas Resources Limited on behalf of our client, a leading commercial Bank urgently needs the services of **Relationship Managers/Direct Sales Agents**. The ideal candidate will be confident, target-driven, customer-centric and have a proven customer support experience with the following responsibilities:

**Market Research:**

-   Conducting market research to understand industry trends, customer needs, and competitive landscapes.
-   Analysing data to identify opportunities and challenges in the market.

**Target Audience Identification:**

-   Defining and identifying target audiences for products or services.
-   Creating buyer personas to understand customer demographics, behaviours’, and preferences.

**Traditional Marketing:**

-   Implementing traditional marketing strategies, such as print advertising, direct mail, and door-to-door sales.
-   Provide support on all activities related to agent onboarding, management, business development, and issue resolution.
-   Manage Agent's activities and intensity in line with set targets.

**Customer Feedback and Surveys:**

-   Collecting and analyzing customer feedback through surveys and other methods.
-   Using feedback to improve products, services, and marketing strategies.

**Customer Retention:**

-   Implementing strategies to retain and renew existing client contracts.
-   Addressing customer concerns promptly to maintain long-term relationships.

**Cross-Selling and Up-Selling:**

-   Identifying opportunities for cross-selling additional products or services.
-   Maximizing revenue by encouraging clients to upgrade or expand their purchases.

**Product Knowledge:**

-   Staying informed about the features, benefits, and applications of the company's products or services.
-   Communicating product knowledge effectively to potential and existing clients.

**Prospecting and Lead Generation:**

-   Identifying potential customers and businesses that may be interested in the company's products or services.
-   Generating leads through various channels, including cold calling, networking, and online research.

## Requirements

-   HND or B.Sc in any discipline. (Minimum of Lower Credit or Second Class Lower)
-   Candidate must not be above 28 years
-   NYSC Status: Completed
-   A minimum of 6 months to two (2) years’ sales experience preferably in a Financial Institution or any Agency Supported Institution.
-   Experience in customer service.
-   Ability to self-motivate and manage self.
-   Excellent communication and interpersonal skills.
-   Good organizational and I.T. skills.
-   Customer orientation and ability to adapt/respond to different types of characters.

**Location: Nationwide**

## Apply

[Apply at Catilas Resources Limited](https://apply.workable.com/catilas-resources-limited/j/D79251FFF8/apply)

---
Powered by [Workable](https://www.workable.com)