# Claims Manager - P&C

> Cayman First Insurance · George Town, Cayman Islands · Full-time · Posted 2026-05-20

**Salary:** unknown currency 110,000–130,000

**Workplace:** on_site

## Description

**ABOUT US**

‘First’ is more than our name, it’s our nature. Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best.  

**PURPOSE OF JOB**

As the Claims Manager for Cayman First’s Property and Casualty department, you will lead the Claims team to ensure timely, accurate, and efficient claims processing while maintaining exceptional customer satisfaction. You will also play a strategic role in enhancing claims operations by developing and implementing initiatives to improve efficiency, strengthen risk mitigation, and drive continuous process improvement.

**JOB RESPONSIBILITIES**

-   Lead and manage the Property and Casualty claims team by providing guidance, support, and training as needed to ensure optimal performance and productivity.
-   Oversee the end-to-end claims process, including claim intake, investigation, evaluation, and settlement, ensuring accuracy, efficiency, and compliance with company policies and industry regulations.
-   Maintain a customer-centric approach to claims management, ensuring prompt and transparent communication with policyholders, agents, and other stakeholders throughout the claims process.
-   Develop and implement strategies to identify and mitigate risks associated with property and casualty insurance claims, including fraud detection and prevention measures.
-   Monitor key performance metrics, such as claims cycle time, customer satisfaction scores, claims loss ratios, and implement corrective actions as needed to achieve departmental goals and objectives.
-   Collaborate with other departments, including underwriting, legal, finance, to resolve complex claims issues, identify process improvements, and ensure alignment with company-wide initiatives.
-   Stay abreast of changes in insurance regulations and industry best practices related to property and casualty claims management, ensuring compliance and adherence to all relevant laws and guidelines.
-   Experienced in managing complex claims along with litigation strategy yielding results under best terms.
-   Prepare and present regular reports to senior management on claims department performance, trends, and emerging risks, providing actionable insights and recommendations for improvement.
-   Other related duties and responsibilities as assigned by management

## Requirements

-   Bachelor's degree in business, finance, or a related field. Advanced degree or professional certifications in insurance are preferred.
-   A minimum of three years’ experience as a Manager overseeing a Property and Casualty insurance claims department.
-   In-depth knowledge of property and casualty insurance principles, coverages, and claims processes.
-   Strong leadership and team-building skills, with the ability to motivate and inspire a diverse team of claims professionals.
-   Excellent communication, negotiation, and conflict resolution skills.
-   Analytical mindset with the ability to analyze data, identify trends, and develop strategies for improvement.
-   Proficiency in insurance claims management software and Microsoft Office Suite.
-   Demonstrated commitment to customer service excellence and continuous improvement.

## Benefits

This is a full-time position at our George Town office; Mon-Thurs (8:30am-5:00pm) and Fri (8:30am-4:30pm). The salary range is CI$110,000 – CI$130,000 depending on experience and qualifications. Qualified Caymanians are strongly encouraged to apply for this exciting opportunity. Closing date for applications is June 19, 2026.

## Apply

[Apply at Cayman First Insurance](https://apply.workable.com/cayman-first-insurance/j/1FACB86E5B/apply)

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