# Technical Support Analyst

> CBH Homes · Meridian, United States · Full-time · Posted 2026-07-01

**Workplace:** on_site

**Department:** CBH Homes

## Description

**Fast. Friendly. Fun. Here to Serve.**

**Overview**

We’re not your typical IT team — we’re fast, friendly, and fun, with a “here to serve” mentality. Our mission is simple: keep technology running smoothly so our teams can do their best work every day. As a **Technical Support Analyst,** you’ll be the go-to problem solver who keeps systems secure, networks reliable, and users smiling. You’ll jump between projects, troubleshoot tech challenges, and continuously improve how we support and deliver IT services — all while creating a positive, people-first experience.

**Responsibilities**

-   Be the first point of contact: Provide friendly, empathetic tier-1 support for end-users, troubleshooting everyday hardware, software, and connectivity issues. 
-   Work alongside senior team members to assist in maintaining networks, servers, and cloud platforms (Windows, macOS, Google Workspace). 
-   Assist with basic user provisioning, password resets, and access requests within Active Directory and identity systems. 
-   Help manage the hardware lifecycle—imaging laptops, setting up workstations, and assisting with software installations. 
-   Help create and update clear internal documentation and "how-to" guides for standard IT processes. 
-   Partner cross-functionally across teams to ensure a seamless, dependable, and friendly IT service experience.

**WE’RE ON THE MOVE!**![🚀](https://fonts.gstatic.com/s/e/notoemoji/17.0/1f680/32.png)

Big things are happening—our brand-new headquarters is under construction in Caldwell, Idaho! This role will make the move to our new home in 2027. Come grow with us as we build what’s next.

## Requirements

**Qualifications**

-   0–2 years of experience in a tech support, helpdesk, or customer-facing technical environment .
-   A basic understanding of operating systems (Windows and/or macOS) and core networking concepts.
-   Familiarity with basic office or CRM tools (Google Workspace, Microsoft 365, Salesforce)
-   Excellent troubleshooting and problem-solving abilities across IT domains.
-   Organized, adaptable, and ready to thrive in a fast-paced, ever-changing environment.
-   Outstanding communication skills with a customer-service mindset and a sense of humor.

**Preferred Skills (Nice to Have)**

-   Associate’s/Bachelor’s degree in an IT-related field, or relevant coursework/bootcamps.
-   Relevant certifications: CompTIA Network+/Security+, AWS Cloud Practitioner or Azure Fundamentals, Google IT Support Professional, etc.
-   Experience with scripting or automation (PowerShell, Bash, Python).
-   Experience with Mobile Device Management tools (Intune, JAMF, etc.).

## Benefits

-   100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
-   Competitive Wages
-   Quarterly bonus program
-   Retirement Plans + employer match
-   Paid Time Off
-   Annual Growth Reviews

## Apply

[Apply at CBH Homes](https://apply.workable.com/cbh-homes/j/9F600EF493/apply)

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