# Bilingual (Spanish/English) Customer Service Representative (WFH/Hybrid)

> Centah Inc · Fort Lauderdale, United States (Hybrid) · Full-time · Posted 2026-04-27

**Workplace:** hybrid

**Department:** Operations

## Description

**\*\*This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 2 weeks (minimum) of in-office onboarding/training. It is a requirement of employment for you to reside within driving distance of our Fort Lauderdale office in case an in-office visit is needed or in case work from home status is ever rescinded.\*\***

**Who is Centah?**

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

**About the role**

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

**Responsibilities:**

-   Answer incoming calls and respond to customer’s requests
-   Ability to work in a fast paced environment.
-   Book appointments for members with a high degree of data accuracy
-   Maintain excellent written and verbal communication skills on a consistent basis
-   Identify and escalate issues to supervisors
-   Responsible for adapting to fast changing guidelines with customers
-   Informs clients by explaining procedures; answering questions; providing information
-   Maintains and improves quality results by adhering to standards and guidelines

## Requirements

-   High school graduate or G.E.D.
-   Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
-   Excellent oral and written communication skills
-   Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
-   Ability to type at least 25 words per minute is preferred
-   Experience in providing exceptional customer service and maintaining established quality requirements
-   Must be able to pass a background check
-   Must be fluent (speaking/reading/writing) in both Spanish and English

## Benefits

-   Opportunity to continue working from home in our post-pandemic workplace
-   Eligible for Medical, Dental, and Vision after 60 days of continuous employment
-   $15,000 Life Insurance (Company Paid)
-   401K plan eligibility after 1 year of service w/company match of up to 4%
-   Paid Time Off - Earn 10 days per year after 90-day probationary period
-   $200 Monthly Incentive Bonus Plan
-   Weekly/monthly gift card drawings/contests for meeting goals
-   Career learning and development programs
-   Casual dress code

_Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process._

**Next steps:**

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a phone interview.

## Apply

[Apply at Centah Inc](https://apply.workable.com/centah-inc/j/DE13B2AF26/apply)

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