# Service Desk Administrator - Audio Visual

> Centorrino Technologies · Melbourne, Australia (Hybrid) · Full-time · Posted 2026-10-01

**Salary:** AUD 65,000–85,000

**Workplace:** hybrid

**Department:** Service Desk

## Description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us! 

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate **Service Desk Administrator - Audio Visual** to join our Managed Services team in Australia.

The Service Desk Administrator - Audio Visual is responsible for the remote support, monitoring, and optimisation of client Audio Visual environments, ensuring seamless collaboration experiences across meeting rooms, conferencing platforms, and end-user devices.

## Requirements

### What You'll Do

-   Provide remote Level 2/3 support for AV and meeting room technologies.
-   Troubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platforms.
-   Monitor AV environments, proactively identify issues, and maintain system performance.
-   Support end users with meeting setup, live call troubleshooting, and collaboration tools.
-   Manage incidents, service requests, and escalations while meeting SLA targets.
-   Coordinate with vendors and onsite technicians to resolve complex issues.
-   Maintain documentation, knowledge articles, and AV environment standards.
-   Contribute to service improvements and the optimisation of client collaboration experiences.

### What You'll Bring

-   Experience supporting enterprise AV, video conferencing, or Unified Communications environments.
-   Strong knowledge of Microsoft Teams Rooms and modern meeting room technologies.
-   Proven troubleshooting skills across audio, video, conferencing, and collaboration platforms.
-   Understanding of AV signal flow, networking fundamentals, and common AV vendors.
-   Experience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration tools.
-   A customer-first mindset with strong communication and stakeholder management skills.
-   Ability to prioritise, solve problems, and work effectively in a fast-paced environment.
-   A proactive approach to continuous improvement, documentation, and service excellence.

## Benefits

**Why You'll Love Working Here:** 

**Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:** 

-   Hybrid working (for majority of our roles) with team anchor days to support collaboration. 

-   Extensive training and development opportunities that enable continual growth as part of your career planning. 

-   Extensive discounts and benefits to maximise your money. 

-   A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. 

-   Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

_Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required._

## Apply

[Apply at Centorrino Technologies](https://apply.workable.com/centorrino-technologies/j/A03D8E7FA7/apply)

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