# Residential Fiber Technician - Customer Experience (Giga Guide)

> Centric Fiber Op Co, LLC · San Antonio, United States · Full-time · Posted 2026-03-13

**Workplace:** on_site

## Description

Giga Guide

Reports to: Manager – Fiber Installations

Job Summary:

Centric Fiber (“Centric”) delivers industry-leading high-speed internet through Centric

Fiber. Centric Fiber serves ground-up commercial and residential developments, as well as

master-planned communities in all major metropolitan markets across Texas, Arizona and

Central Florida. Centric Fiber is rapidly expanding into new regions due to its advantageous

fiber-as-a-utility approach. Our team is dedicated to bridging infrastructure gaps through

strategic value creation and continuous innovation.

We are seeking an energetic and customer-focused Giga Guide (GG) to represent Centric in

the field and deliver an outstanding onboarding experience to new residents. Giga Guides

play a critical role in conducting preinstalls, completing customer installs, addressing

technical tickets, and ensuring residents have a seamless service activation process. This

position emphasizes customer service, installation readiness, and relationship building to

help maximize customer satisfaction and increase capture rates in Centric Fiber

communities.

Responsibilities:

-   Serve as the primary in-person point of contact for new residents during move-in and
-   scheduled service activation.
-   Educate residents on Centric Fiber’s internet offerings; highlighting benefits, features,
-   and available plans.
-   Perform preinstalls in homes to ensure readiness prior to resident move-in.
-   Complete customer installs when service activation is not preinstalled.
-   Address and resolve technical tickets, including provisioning and troubleshooting of
-   installed equipment, as needed.
-   Document installs, activations, and service resolutions using all applicable systems and
-   tools.
-   Maintain daily schedules, calls, and KPI metrics to meet performance goals.
-   Promote additional services and upgrades to increase capture rate within assigned
-   communities.
-   Gather resident feedback and communicate potential service or process issues to
-   internal stakeholders.
-   Build positive relationships with builders, sales offices, and community partners to
-   support resident engagement.
-   Collaborate with dispatch, sales, and operations teams to resolve issues quickly and
-   ensure smooth installations.

## Requirements

-   High School Diploma / GED
-   Strong interpersonal and communication skills with a customer-first approach
-   Ability to work evenings and weekends as needed to support move-ins and community
-   events
-   Valid driver’s license and insurable driving record required; must be able to drive a
-   company vehicle.
-   Ability to work independently and manage schedules effectively
-   Preferred Requirements:
-   Previous experience in customer service, sales, or technical support
-   Experience working in residential communities, telecom, or utilities industries
-   Bilingual skills (Spanish/English) a plus

## Benefits

-   Competitive base pay + bonus
-   Great benefits (medical, dental, vision, and more)
-   Generous PTO policy
-   10 company-paid holidays
-   401(k) plan with 5% company match
-   Centric Fiber is an Equal Opportunity Employer. Qualified applicants will receive
-   consideration for employment without regard to race, color, religion, sex, sexual orientation,
-   gender identity, national origin, disability, or veteran status.

## Apply

[Apply at Centric Fiber Op Co, LLC](https://apply.workable.com/centric-fiber-op-co-llc/j/6E63511249/apply)

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