# OCW Specialist

> Cepal Hellas Financial Services S.A. · Athens, Greece (Hybrid) · Full-time · Posted 2026-09-07

**Workplace:** hybrid

**Department:** UTP & Wholesale Portfolios Servicing

## Description

**Role Purpose**

The OCW Specialist is responsible for the evaluation and management of applications under the OCW framework, Law 4738/2020, submitted through the EGDIX platform. The role ensures timely, accurate, and compliant assessment of cases according to each asset owner’s policy, while also managing related customer complaints and providing first-line support to internal and external stakeholders.

**Main Accountabilities**

-   Evaluates OCW applications in accordance with Law 4738/2020 and the policies of each asset owner
-   Reviews and validates financial data and borrower information submitted through the EGDIX platform
-   Handles and resolves customer complaints related to OCW procedures promptly and professionally
-   Ensures that all application assessments and complaint resolutions comply with legal, regulatory, and internal standards
-   Uses internal systems and tools (Qualco, Cepal Web UI Tool, FLDT, Unified Workflow, Profits) to process, monitor, and record case progress
-   Submits and monitors implementation requests (Qualco settlements) following case approval
-   Acts as first-line support for OCW-related inquiries, providing guidance and updates to customers and internal stakeholders
-   Collaborates with other departments (Legal, Compliance, Recovery Teams) to ensure efficient and accurate case handling
-   Identifies recurring issues or patterns in customer complaints and proposes process improvements
-   Adheres strictly to company policies, maintaining transparency, professionalism, and confidentiality in all actions

## Requirements

**Education, Experience and Technical Skills**

-   Bachelor’s degree in Economics, Banking, Finance, or a related field (Master’s degree is an asset)
-   Minimum 2 years of professional experience in credit analysis, loan servicing, or similar financial roles
-   Familiarity with Law 4738/2020 (OCW framework) and related financial regulations preferred
-   Proficient in MS Office (Excel, Word, Outlook) and internal systems (Qualco, workflow tools)
-   Excellent verbal and written communication skills in English and Greek

**Competencies**

-   Strong organizational, time management and multitasking skills.
-   Goal-oriented, adaptable and able to work effectively under pressure while delivering high-quality results.
-   Attention to detail, accuracy and quality orientation.
-   Strong problem-solving ability and collaborative mindset.

## Benefits

Here’s what you can look forward to as part of the #CepalTeam:

-   Competitive Compensation : We offer an attractive salary, annual performance-based bonuses, and a monthly meal allowance through our ticket restaurant card.

-   Health: Private medical insurance is provided for you and your family.

-   Family Support: Monthly financial allowance for early education (nursery) and coverage of expenses for children with neurodiversity or disabilities—including therapeutic swimming, music therapy, horse riding, and parental support.

-   Flexible Work Model: Our hybrid approach offers a level of remote work flexibility that supports work-life balance while preserving strong collaboration and team spirit.

-   Modern Workspaces: Contemporary offices designed to support comfort, health, and productivity, with fully equipped workstations, quiet areas, on-site restaurant, and group fitness sessions .

-   Lifelong Learning: Cepal supports continuous learning through access to e-learning platforms and structured professional development programs.

-   Career Progression: We are committed to your growth, offering a clear development path supported by feedback, mentoring, and personalized learning plans.

-   Make a Difference: Get involved in regular wellbeing, ESG and volunteering initiatives that reflect our values and foster a sense of purpose and community.

At Cepal, we believe that inclusion is more than a value, it's a way of thinking and acting. As members of the Diversity Charter Greece, we are committed to fostering a workplace where every individual feels respected, empowered, and free to contribute meaningfully.

All applications are treated fairly, confidentially, and based solely on qualifications and merit.

## Apply

[Apply at Cepal Hellas Financial Services S.A.](https://apply.workable.com/cepal/j/EB457003B1/apply)

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