# Marketplace & Dropship Operations Manager

> Cesna Recruitment · Hackensack, United States · Full-time · Posted 2026-11-04

**Salary:** USD 70,000–95,000

**Workplace:** on_site

**Department:** US Team

## Description

\[Job Summary\]

The Marketplace & Dropship Operations Manager is responsible for driving revenue growth and operational excellence across department store marketplace accounts and dropship partners. This role oversees day-to-day assortment management, product onboarding, inventory coordination, advertising execution (with agency support), performance analysis, and account compliance across platforms including Nordstrom Marketplace, Target Plus, Amazon, Macy’s/Bloomingdale’s Vendor Direct, Nordstrom Direct, Anthropologie, and QVC.

The ideal candidate combines strong operational discipline with an understanding of marketplace growth levers, digital merchandising, and data-based decision-making.

\[Job Description\]

Marketplace Management (Nordstrom Marketplace, Target+, Amazon)

\-Create, optimize, and maintain PDP content including titles, attributes, descriptions, keywords, and images.

\-Manage Amazon activities in partnership with the external agency, ensuring accurate listings, monitoring performance, reviewing weekly reports, and aligning on strategy.

\-Identify and execute in-house paid media opportunities available through Nordstrom Marketplace, Target+, and other Mirakl-based retail media programs (e.g., sponsored placements, banner opportunities).

\-Monitor product visibility, search ranking, and promotion eligibility.

\-Drive conversion improvement initiatives through content refinement and review management.

\-Coordinate new marketplace launch pipelines (including Macy’s Marketplace entry).

\-Dropship Operations (Nordstrom Direct, Bloomingdale’s, Macy’s, Anthropologie, QVC)

\-Manage product onboarding templates, ensuring accurate data submission and compliance.

\-Collaborate with sales/buyer teams to refresh assortments and support seasonal line launches.

\-Coordinate with operations/logistics on fulfillment SLA compliance (OTD%, cancellation rate, return feedback, etc.).

\-Monitor return trends, chargebacks, and performance alerts; propose corrective actions.

Inventory & Forecasting

\-Monitor availability across all platforms to avoid OOS, overstocks, and lost revenue.

\-Work cross-functionally with Operations and Sales to forecast marketplace reorder patterns.

\-Proactively adjust safety stock levels for fast-moving SKUs and promotional periods.

Retail Scorecard & Compliance

\-Monitor account performance across key metrics:

\*On-time Shipment Rate

\*Order Cancellation %

\*Defect Rate

\*Return Levels & Reason Codes

\*Content Compliance Flags

\-Manage marketplace health dashboards and corrective action plans as needed.

Reporting, Analytics & Growth Strategy

\-Build and maintain weekly/monthly performance dashboards:

Revenue by channel

Sell-through

Advertising efficiency (ROAS/TACoS)

SKU productivity

Return rate analysis

\-Provide recommendations on:

Price adjustments

Promotional participation

SKU expansion or retirement

\-Lead Quarterly Business Review preparation for retailer partners.

Cross-Functional Collaboration

Work with:

Sales (assortment & promotions)

Operations (stock & fulfillment)

Creative (images & product copy)

Finance/Accounting (chargebacks, fees, advertising invoices)

IT/ERP Team (integration needs, Mirakl connectors, automation improvements)

Serve as the internal subject matter expert on marketplace and dropship selling requirements.

## Requirements

\-3+ years in eCommerce marketplace or dropship operations (fashion or consumer goods preferred).

\-Hands-on experience with Mirakl, Amazon Seller Central, or Target+ Vendor Portal.

\-Understanding of PDP optimization, marketplace SEO, and retail media.

\-Experience working with large retailers and vendor scorecard compliance.

\-Strong analytical skills with proficiency in Excel (pivot tables, lookups, forecasting).

## Benefits

Comprehensive health insurance, 401K, PTO, sick days

## Apply

[Apply at Cesna Recruitment](https://apply.workable.com/cesna-group-2/j/876779B2BB/apply)

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