# Field Service / Applications Engineer

> Cesna Recruitment · Duluth, United States · Full-time · Posted 2026-03-24

**Salary:** USD 60,000–70,000

**Workplace:** on_site

**Department:** US Team

## Description

Job Summary

The Field Service / Applications Engineer provides technical support for inspection machines and systems. Responsibilities include installation, maintenance, troubleshooting, training, and customer support. The role also supports pre-sales technical activities, product demonstrations, and sample testing for customers. This position requires frequent travel to customer sites and collaboration with internal teams and headquarters.

Key Responsibilities

\- Installation and Service

\- Plan and coordinate system installations, including site preparation and logistics.

\- Install machines and systems and ensure successful customer acceptance.

\- Perform preventive maintenance, corrective maintenance, system upgrades, and retrofits.

\- Troubleshoot and resolve hardware, software, and process issues.

Technical Support

\- Provide technical support remotely and on-site for customers and partners.

\- Conduct machine audits, process assessments, and operational improvement recommendations.

\- Support testing and validation of new software features and system functions.

\- Maintain training and demo machines at company facilities.

Customer Training and Support

\- Train customers and colleagues on system operation, maintenance, programming, and best practices.

\- Conduct Level 1 and Level 2 training sessions at customer sites and company offices.

\- Monitor customer workflows and recommend improvements to maximize system performance.

Pre-Sales and Applications Support

\- Support sales teams with technical demonstrations, evaluations, and customer presentations.

\- Program customer sample boards for company inspection systems.

\- Generate and present detailed reports on sample testing results and system capabilities.

\- Assist with proposal preparation and technical consultations.

Reporting and Communication

\- Prepare installation, training, evaluation, demo, and expense reports according to company policies.

\- Maintain clear communication with customers, internal sales teams, and headquarters regarding progress, issues, and support requests.

## Requirements

**Requirements**

-   Bachelor’s degree in a technical discipline, associate degree, or equivalent technical training.

-   2–4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields preferred.

-   Strong troubleshooting, analytical, and problem-solving skills.

-   Excellent communication and presentation skills.

-   Strong computer and networking skills; mechanical aptitude required.

-   Experience with 2D/3D AOI or SPI systems preferred.

-   Familiarity with Windows 10/11, Windows Server (Linux experience preferred).

-   Experience with relational databases such as MS SQL or MS Access preferred.

-   Understanding of Statistical Process Control (SPC) in manufacturing environments preferred.

-   Ability to interpret technical drawings and specifications.

-   Proficiency with Microsoft Office tools including Excel (Pivot Tables), Word, and PowerPoint.

**Travel Requirements**

-   Approximately 75% travel required, both domestic and international.

-   Valid U.S. or Canadian passport required.

-   Valid driver’s license and good driving record required.

**Physical and Work Environment**

-   Ability to work with computers frequently.

-   Ability to work in light industrial manufacturing environments, including exposure to noise and machinery.

-   Ability to occasionally lift and move heavy equipment safely.

## Benefits

-   Health, dental, vision, and life insurance (including dependent coverage) with no employee premium

-   401(k) retirement plan with 5% company match

-   Paid time off and company holidays

## Apply

[Apply at Cesna Recruitment](https://apply.workable.com/cesna-group-2/j/980C3A76D5/apply)

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