# Sr Manager, Patient Services > Cesna Recruitment · Jersey City, United States (Hybrid) · Full-time · Posted 2026-05-13 **Salary:** USD 160,000–170,000 **Workplace:** hybrid **Department:** US Team ## Description \[Position\] Sr Manager, Patient Services \[About Our Client\] Company provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world. \[Job Summary\] Reporting to the Director, Patient Services, responsible for ongoing management of all aspects of patient services and programs. \[Job Description\] KEY ROLES AND RESPONSIBILITIES \- Contribute to the success of a best-in-class patient services programs to support Company’s commercial vision by ensuring close cross functional collaboration and subject matter expertise \- Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record. \- Support contracting execution - coordinate the signing, tracking, revision and storage of all NDAs, MSAs, SOWs, BRDs, and SDEA documents in accordance with company guidelines. \- Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and support continuation of care. \- Monitor HUB Services programs and competitive landscape to identify potential gaps and/or areas of competitive advantage for Company HUB Services, Copay and Patient Assistance Programs. \- Support Field Reimbursement and Managed Care team needs with strong communication and timely customer service \- Consistently leverage reporting tools and data analytics to support strategic decision making and ongoing program monitoring. ## Requirements \- Minimum of 5 years of experience working either within a HUB vendor program (at the Supervisor level), a manufacturer patient support program, and/or field reimbursement role \- Bachelor’s Degree required in healthcare, business, pharmacy, nursing or related field QUALIFICATIONS \- Understanding of patient programs and HUB services at the case level. Knowledge or reimbursement through private payer insurance, Medicare Part B & D, Medicaid, Buy/Bill, and Specialty Pharmacy channels. \- Strong problem solving/analytical skills and ability to prioritize under tight deadlines. \- Demonstrated excellent interpersonal, written, verbal and visual communication and presentation skills. \- Demonstrated effective working relations in a global work environment \- Ability to proficiently use Microsoft Excel, Outlook, and Word. Tableau and Salesforce CRM experience preferred. \- Ability to travel periodically to Jersey City, NJ, Vendor sites, and meetings (10%) \- Bilingual in Korean and English highly prefer CORE COMPETENCIES \- PSP operations and strategy: Experience managing PSP operations across multiple brands. \- Regulatory Compliance: Deep understanding of healthcare regulations, privacy laws (HIPAA) and pharmaceutical industry guidelines \- Data analysis and Reporting: Ability to track KPIs, identify patient journey bottlenecks (abandonment) and generate actionable insights for program enhancements. \- Project Management: Skills to manage vendor performance, service level agreements and budget tracking. \- Communication Skills: Strong oral and written \- Collaboration: Ability to communicate across functions and at all levels in the organization \- Technical Proficiency: Competence in CRM systems (Salesforce/Veeva), digital tools and date reporting software \- Patient Advocacy and Empathy: A patient centric focus with strong communication skills for handling complaints, resolving escalations and enhancing the patient experience. ## Benefits \- Salary 160-170k + Annual Bonus \- Full Benefits - Medical, Dental, Vision with different package \- 401k 4.5 % match \- 15 days PTO & 6 Sick Days ## Apply [Apply at Cesna Recruitment](https://apply.workable.com/cesna-group-2/j/D3DB690B22/apply) --- Powered by [Workable](https://www.workable.com)