# IT Help Desk Technician

> Christie · Orlando, United States · Full-time · Posted 2026-10-15

**Salary:** USD 15,000–65,000

**Workplace:** on_site

## Description

Responsible for providing technical expertise with operating systems, applications, network servers, and workstations.  

**Responsibilities:**  
1\. Provides technical expertise for Christie Lites systems by:   

-   Offering technical assistance with the following:   Operating Systems: Windows 11  - Workstations: Dell, HP & Lenovo desktops & notebooks. - Applications: MS Office, SharePoint, Active Directory, Manage Engine, Druva, OneDrive.  
-   Responding to users requiring help with systems and applications.  

-   Responding promptly to Help Desk tickets submitted by employees.  

-   Assisting with auditing of Manage Engine Service Desk Plus ensuring that all workstations are properly listed monitoring packs loaded.   

-   Assist users configuring multi-factor authentication on the user’s mobile device. 

-   Imaging, deploying, and managing desktops, laptops, and mobile scanners. 

-    Recovering IT Equipment from Terminated Staff 

-   Configuring and installing network printers. 

-   Perform basic network troubleshooting on workstations, mobile devices, and printers. 

-   Perform software installations and upgrades. 

   2. Oversees on-site and remote hardware and software applications by:   

-   Ensuring that systems are operating effectively and identifying and resolving problems.  

-   Ensuring that software and hardware meet the Christie Lites specifications. 

-   Conducting checks of hardware and software manufacturers/developers to identify potential vulnerabilities and software updates.   

-   Managing remote and on-site hardware in a multi-office network 

-   Managing hardware and software applications at branch locations.  

-   Participating in the on-call rotation for after hours support. 

-   Performing data center tape rotations.

## Requirements

**Essential attributes for success in this role**   

   **Personal attributes**   

-   Self-motivated, ability to set and meet goals.   

-   Excellent verbal and written communication.  

-   Strong organizational, forward planning, and decision-making skills.   

-   Communication, with a passion for collaboration over confrontation.   

-   Quality conscious, and team results driven.   

-   Excel at multitasking and adapting.  

 **Professional attributes**   

-   1 year technical support experience. 

-   Computer skills – MS Office, Excel, Word, OneNote, OneDrive, SharePoint, Teams.   

-   Confident with operating systems 

-   Data analysis.   

-   Creative problem solving.   

-   Presentation skills.   
-   Reliable customer service.

## Apply

[Apply at Christie](https://apply.workable.com/christie-lites-3/j/A7F3FBC525/apply)

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