# Account Manager

> City Wide Facility Solutions · Lexington, United States · Full-time · Posted 2026-02-17

**Salary:** USD 50,000–90,000

**Workplace:** on_site

**Department:** Cincinnati

## Description

### **Not Your Typical Account Manager—You’re the Face of Service**

You’re not just someone who checks the boxes — you’re the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a **Facility Solutions Manager** (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services.

This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.

### **What You’ll Be Doing:**

-   Serve as the primary point of contact for an assigned group of commercial facility clients.
-   Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
-   Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
-   Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
-   Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
-   Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
-   Use our CRM system to document inspections, manage client data, and route field activities efficiently.

### **What We’re Looking For:**

-   3–5 years of experience in facilities, route-based account management, or B2B service leadership.
-   Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
-   Natural problem-solving instincts and the ability to juggle multiple moving parts.
-   High level of accountability and organization — you own your outcomes.
-   High school diploma required; Bachelor’s degree preferred.
-   Valid driver’s license, clean driving record, and road warrior mentality.

### **Why City Wide?**

We’re not just in the building maintenance business — we’re in the **relationship business**. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the _Best Places to Work_ award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

### **What You’ll Gain:**

-   Competitive compensation with strong uncapped commission.
-   Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
-   Free dry cleaning included — a small perk that makes a big difference.
-   Daily visibility and collaboration with senior leadership — your voice matters.
-   Real room to advance

### **COMPENSATION**

Base Salary, Uncapped Commission, Mileage Reimbursement ($0.70/mile)

Total Year 1: $80,000-$90,000

Total After Year 1: $100,000+

**If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!**

_City Wide is an Equal Opportunity Employer._

## Apply

[Apply at City Wide Facility Solutions](https://apply.workable.com/citywide/j/4F36B19418/apply)

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