# Director of Operations

> City Wide Facility Solutions · Houston, United States (Hybrid) · Full-time · Posted 2026-06-03

**Salary:** USD 135,000–195,000

**Workplace:** hybrid

**Department:** Houston West

## Description

**Lead With Vision.  Operate With Impact.  Drive Scale, Strategy, and Execution as our Director of Operations.**

City Wide Facility Solutions Houston West is seeking a **Director of Operations** to lead our team to industry-leading client satisfaction, retention, and revenue growth.

This role owns the performance of our client portfolio, guides a team of revenue-generating account managers, and ensures that City Wide delivers exceptional service while achieving growth and profitability goals. This opportunity includes a **base salary of $90k+, bonus,  and uncapped commission** designed for a leader who wants real impact and accountability.

**What You’ll Be Doing:**

-   Lead, develop, and manage a high-performing team of Facility Service Managers  and operational staff including hiring, training, and performance development.
-   Oversee all aspects of operational and financial performance with specific focus on revenue growth, profitability, contractor / temporary labor management, and expense control.
-   Build and maintain strong client relationships to support client retention above 93%, oversee new account startups, and ensure service excellence through regular building inspections and CRM data accuracy.
-   Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with assigned scopes of work as well as City Wide internal controls.
-   Collaborate with sales to identify and drive cross-selling opportunities, with a commitment to moving beyond current contract services.
-   Traveling within the market up to 50% to maintain a strong field presence by working alongside FSMs, providing coverage as needed, and building relationships at multiple levels of our clients’ organizations.

## Requirements

**You are the professional we’re looking for if you...**

-   Hold a Bachelor’s degree or equivalent work experience with 5+ years in operations, sales, or account management including team leadership and increasing responsibility.
-   Demonstrate the ability to build and manage client relationships, resolve conflicts, and lead teams to achieve performance goals.
-   Display strong verbal and written communication skills with the ability to influence, coach, and develop others effectively.
-   Are skilled in project management and prioritization, with the ability to attack the details while maintaining a "big picture" focus.
-   Show a commitment to professionalism, integrity, a positive attitude, and a collaborative approach with clients and internal teams.
-   Are proficient in Microsoft Office Suite, experienced with CRM systems and departmental budgeting.
-   Commit to daily learning, problem-solving, and improving systems through critical thinking and process awareness.

## Benefits

**What You’ll Gain:**

·       Competitive compensation with bonus and strong uncapped commission

·       Benefit-rich package: medical, dental, vision, PTO, six paid holidays along with two paid floating holidays

·       401K with company match

·       Monthly auto allowance

·       Daily visibility and collaboration with senior leadership — your voice matters

·       Real room to advance

**Compensation:**

Base Salary, Bonus, Uncapped Commission, Auto Allowance

Target OTE $145,000+

**Why City Wide?**

We’re not just in the building maintenance business — we’re in the **relationship business**. Our team is dependable, positive, and committed to making things better every day with a culture of service including quarterly volunteer days.  City Wide invests in people who care deeply about their work and their community.

**If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!**

_City Wide is an Equal Opportunity Employer._

## Apply

[Apply at City Wide Facility Solutions](https://apply.workable.com/citywide/j/FD10AEE906/apply)

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