# Senior/Associate Director, Operations

> Classet · Fort McMurray, Canada · Full-time · Posted 2026-06-15

**Salary:** CAD 120,000–140,000

**Workplace:** on_site

**Department:** Paladin Security

## Description

### Paladin Security is Hiring a Senior/Associate Director, Operations!

**Location:** Fort McMurray, AB  
**Branch:** Central  
**Employment Type:** Full-Time  
**Work Setting:** On-Site  
**Salary:** CA$120,000 - CA$140,000 per year  

### Overview

Paladin Security is seeking a strategic and people-focused **Senior/Associate Director, Operations** to lead operations across Northern Alberta. This senior leadership role is responsible for driving operational excellence, strengthening client relationships, overseeing financial performance, and developing high-performing teams across a complex security services portfolio.

As a key member of the regional leadership team, you will champion the Paladin Difference while ensuring exceptional service delivery, sustainable growth, and industry-leading client satisfaction.

### Responsibilities

### People Leadership & Culture

-   Lead, coach, and develop a diverse management team across office and field operations
-   Champion Paladin's people-first culture and values
-   Drive employee engagement, retention, and succession planning initiatives
-   Conduct performance management and competency-based evaluations
-   Support professional development and internal advancement opportunities
-   Foster an inclusive, collaborative, and safety-focused workplace

### Client Experience & Retention

-   Maintain exceptional client satisfaction and service quality
-   Build long-term relationships with key client stakeholders
-   Serve as the senior escalation point for complex operational issues
-   Conduct regular client meetings and site visits
-   Identify opportunities to expand and strengthen client partnerships
-   Support growth opportunities, contract renewals, and RFP initiatives

### Strategic Leadership

-   Develop and execute annual and long-term operational strategies
-   Align regional objectives with corporate goals
-   Implement innovative technologies and service improvements
-   Translate strategic initiatives into measurable operational outcomes

### Financial Performance & Accountability

-   Manage portfolio profitability and operational budgets
-   Oversee pricing, billing, and contract negotiations
-   Monitor overtime, expenses, and financial performance metrics
-   Support forecasting and annual budgeting processes
-   Ensure compliance with financial controls and reporting standards

### Program Excellence & Standardization

-   Drive continuous improvement initiatives across operations
-   Develop scalable best practices and standardized programs
-   Implement and monitor key performance indicators (KPIs)
-   Ensure compliance with Occupational Health & Safety (OHS) requirements
-   Maintain effective incident reporting and escalation processes

### Business Development & Market Growth

-   Pursue new business opportunities and strategic partnerships
-   Support proposal development, presentations, and RFP responses
-   Represent Paladin within the security industry and local community
-   Promote market growth and service expansion opportunities

### Portfolio Operations & Governance

-   Ensure compliance with contractual obligations and service standards
-   Lead quality assurance and operational audit programs
-   Oversee training, onboarding, and workforce planning initiatives
-   Partner with HR and support departments to optimize staffing strategies
-   Provide leadership during critical incidents and emergency situations

## Requirements

### Must Have

-   Leadership experience overseeing large-scale operations, multi-site portfolios, or regional business units
-   Experience managing client relationships and executive-level stakeholders
-   Strong financial acumen, including budgeting, forecasting, and profitability management
-   Demonstrated ability to lead and develop management teams
-   Experience driving operational excellence and continuous improvement initiatives
-   Excellent communication, presentation, and relationship-building skills
-   Valid driver's license and ability to travel throughout the region as required
-   Ability to manage multiple priorities in a fast-paced environment

### Nice to Have

-   Experience within the security industry, facilities management, or a related service-based environment
-   Experience supporting RFPs, contract negotiations, and business development initiatives
-   Knowledge of Occupational Health & Safety regulations and compliance programs
-   Post-secondary education in Business Administration, Operations Management, Leadership, or a related field

## Benefits

-   Competitive salary package
-   Comprehensive health and dental benefits
-   Career advancement opportunities within a growing organization
-   Leadership development and professional training programs
-   Employee recognition and reward programs
-   Supportive and collaborative leadership environment
-   Opportunity to make a meaningful impact on organizational growth and success

## Apply

[Apply at Classet](https://apply.workable.com/classet/j/14675A3F11/apply)

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