# Business Operations Manager

> Classet · Minneapolis, United States · Full-time · Posted 2026-06-01

**Salary:** USD 60,320–68,640

**Workplace:** on_site

**Department:** Ace Handyman Services

## Description

Ace Handyman Services & Nicollet Ace Hardware is Hiring a Business Operations Manager!  
  
**Location**: Minneapolis, MN (On-site)

**Schedule**: Monday – Friday, 40 hours/week

**Pay Rate:** $29.00 – $33.00/hour

**Employment Type**: Full-Time

  
Overview

Are you an organized, service-oriented professional who enjoys variety? We are looking for a Business Operations Manager to act as the backbone of our two interconnected local businesses: Ace Handyman Services and Nicollet Ace Hardware. This role is perfect for someone who thrives on keeping complex systems running smoothly while fostering a positive team culture. You will spend 75% of your time driving the efficiency and growth of our home repair service and 25% managing the essential bookkeeping and office operations for our retail hardware store. If you are looking for a role where you can make a visible impact on business health and customer satisfaction, we would love to meet you.

### What Success Looks Like

Success in this role means our operations run with precision and our customers receive a consistently excellent experience. You will be the primary point of contact for solving operational bottlenecks, streamlining communications, and ensuring our financial records are accurate.

**In your first few months, you will:**

-   Master our scheduling systems to ensure craftsmen are efficiently deployed and customers are updated in real-time.
-   Take full ownership of daily bookkeeping tasks and retail administrative reporting.
-   Build strong relationships with our staff to better understand their needs and support our culture of accountability.

**Over the long term, you will:**

-   Improve key performance metrics, such as lead conversion rates and booking efficiency.
-   Create, document, and refine standard operating procedures to help both businesses scale effectively.
-   Provide data-driven insights that help the Owner and General Manager make informed decisions to grow our services.

### Core Responsibilities

### For Ace Handyman Services (75%)

-   Oversee daily dispatching, matching the right craftsman to the right job based on skill, location, and availability.
-   Act as a lead contact for customer concerns, ensuring every issue is resolved promptly and professionally.
-   Support the full employee lifecycle, from recruiting and onboarding to training and ongoing coaching.
-   Track operational performance and generate regular reports on revenue, booking rates, and team efficiency.
-   Manage invoicing, accounts receivable, and payroll preparation to ensure financial accuracy.

### For Nicollet Ace Hardware (25%)

-   Manage day-to-day bookkeeping, including reconciling daily transactions, cash deposits, and bankcard recaps.
-   Maintain house accounts, post payments, and coordinate payables for owner approval.
-   Oversee general office administration, ensuring all personnel paperwork and filings are current and compliant.

## Requirements

### Requirements

**Must-Haves:**

-   3+ years of experience in office management, operations, bookkeeping, or business administration.
-   Proven ability to manage multiple priorities at once without losing track of details.
-   Strong proficiency in bookkeeping principles and general office software.
-   Excellent verbal and written communication skills, with a focus on delivering great customer service.
-   High level of comfort learning and adapting to new technology systems.
-   The ability to work independently while being a cooperative, helpful team player.

**Nice-to-Haves:**

-   Experience using ServiceTitan or similar field service management software.
-   Direct experience with QuickBooks or equivalent accounting platforms.
-   Previous background working in trades, construction, or retail operations.
-   Experience tracking KPIs and creating actionable operational reports.

## Benefits

### Compensation and Benefits

-   Pay Range: $29 - $33 per hour (based on experience).
-   Health Insurance: 50% of employee premium covered by the company.
-   Dental, Vision, Life, Disability, and Accident insurance.
-   401(k) retirement plan with company match up to 5%.
-   Paid Time Off (PTO) and paid holidays.
-   Employee discount at Ace Hardware.

### Join Our Team

If you are a detail-oriented problem solver who wants to help two established local businesses reach their full potential, we invite you to apply. Please submit your resume and a brief note explaining why you would be a great fit for this dual-focused role. We look forward to hearing from you.

## Apply

[Apply at Classet](https://apply.workable.com/classet/j/545EDEA869/apply)

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