# Customer Experience & Sales Coordinator

> Classet · Jacksonville, United States · Full-time · Posted 2026-03-16

**Salary:** USD 37,440–52,000

**Workplace:** on_site

**Department:** Aire Serv

## Description

### **Aire Serv is Hiring a** Customer Experience & Sales Coordinator**!**

**Location:** Jacksonville, IL  
**Schedule:** Full-Time  
**Pay Rate:** $18 – $25 per hour  
**Employment Type:** Full Time  
**Work Setting:** On-Site

### Overview

Aire Serv is seeking a Customer Experience & Sales Coordinator to help keep our sales pipeline, installation schedule, and customer communication running smoothly.

This role acts as the central hub between **sales consultants, installation crews, vendors, and customers** to ensure projects move efficiently from initial lead through final installation.

This is **not a passive administrative role**. The Sales & Install Coordinator actively coordinates schedules, customer communication, permits, equipment, and vendor logistics to keep projects on track.

The ideal candidate is **highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced home service environment.**

### Responsibilities

### Lead & Sales Coordination

-   Review incoming leads from **ServiceTitan, website, email, and phone**
-   Respond promptly to new leads and schedule sales appointments
-   Track lead activity and maintain accurate CRM notes
-   Assign leads to sales consultants and coordinate availability
-   Record sold jobs and ensure accurate sales-to-install handoff details

### Install Scheduling & Customer Coordination

-   Maintain the installation schedule for all sold jobs
-   Confirm installation dates with customers and review job expectations
-   Schedule punch list items and incomplete work from previous installs
-   Coordinate with the Install Manager and foremen to track job progress
-   Communicate schedule updates or delays to customers

### Permits, Compliance & Scheduling

-   Verify permits are filed for upcoming installations
-   Schedule inspections and layout appointments
-   Coordinate with the Install Manager on design and layout scheduling

### Materials & Vendor Coordination

-   Ensure equipment and materials are staged for upcoming installs
-   Coordinate subcontractors and special equipment when required
-   Manage purchase orders and vendor deliveries
-   Handle equipment returns, warranties, and vendor communication

### Equipment Registration & Rebates

-   Register equipment with manufacturers
-   Submit and track rebates and extended warranties
-   Maintain accurate logs for registrations and confirmations
-   Follow up with installers for missing serial numbers or documentation

### Job Costing & Administrative Support

-   Complete job costing paperwork and send to accounting
-   Track installation progress within ServiceTitan
-   Maintain inspection, rebate, and warranty records
-   Return customer calls and resolve open issues

## Requirements

**Must Have Qualifications**

-   3+ years experience in customer service, scheduling, or office coordination
-   Experience working with multiple teams (sales, field technicians, and customers) simultaneously
-   Strong organizational and communication skills
-   Comfortable working in CRM systems and scheduling software (ServiceTitan experience preferred)
-   Ability to manage multiple priorities and deadlines in a fast-paced environment
-   High attention to detail for permits, paperwork, job costing, and customer documentation

**Nice to Have**

-   Experience in HVAC, plumbing, construction, or home services
-   Experience using ServiceTitan
-   Familiarity with permits, inspections, equipment registrations, or manufacturer rebates
-   Project coordination or operations experience
-   Experience coordinating install crews or field teams

## Benefits

-   Paid Time Off
-   Health Care
-   Dental Insurance
-   Vision Insurance
-   Overtime Pay
-   On-the-Job Training
-   No Weekend Work
-   Spiff Opportunities
-   100% Company Paid Benefits

## Apply

[Apply at Classet](https://apply.workable.com/classet/j/A11FDA9712/apply)

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