# Customer Service Rep. JetSet Valet.

> Classet · Richmond, Canada · Full-time · Posted 2026-05-25

**Salary:** CAD 54,080–54,080

**Workplace:** on_site

**Department:** Concord Parking

## Description

### Concord Parking is Hiring a Customer Service Representative / Valet!

**Location:** Richmond, British Columbia  
**Employment Type:** Full-Time  
**Work Environment:** On-Site  
**Pay Rate:** CA$26/hour  
**Schedule:** 8-hour shifts within a 24/7 operation

### Overview

Concord Parking is seeking a professional and customer-focused Customer Service Representative / Valet to join our team in Richmond, BC. This hybrid role combines front-line customer service with valet and operational responsibilities to ensure a seamless experience for every guest.

As the face of our operation, you will assist customers with check-ins and kiosks, safely manage vehicle movements, maintain accurate records, and help keep daily site operations running efficiently. This is an excellent opportunity for someone who enjoys a fast-paced environment, takes pride in professionalism, and thrives in both customer-facing and hands-on responsibilities.

### Responsibilities

**Guest Relations**

-   Serve as the primary point of contact for in-person, phone, and online customer inquiries
-   Assist customers with booking check-ins/check-outs and kiosk navigation
-   Resolve customer concerns with professionalism and clear communication
-   Deliver a welcoming and organized customer experience

**Valet & Logistics**

-   Safely operate customer vehicles, including manual transmission vehicles
-   Conduct visual vehicle inspections and document fuel levels and odometer readings
-   Handle customer keys responsibly and maintain accurate vehicle tracking
-   Support efficient traffic flow and vehicle organization onsite

**Site Operations**

-   Maintain a clean, professional, and functional reception area
-   Monitor and report maintenance or operational issues
-   Complete administrative tasks including reports, emails, and operational documentation
-   Support daily operational workflows and communication across the site

**Safety & Compliance**

-   Follow all workplace safety procedures and company protocols
-   Maintain consistent radio communication during shifts
-   Wear the required uniform and safety equipment
-   Immediately report incidents, damages, or operational concerns

## Requirements

### Must Have

-   Minimum 2 years of full-time customer service or sales experience
-   Valid Class 5 Driver’s License held for at least 2 years
-   Ability to safely drive manual transmission vehicles
-   Clean driving abstract with no more than 2 minor infractions within the past 2 years
-   Proficiency with Microsoft Office, especially Excel
-   Comfortable using tablets and handheld devices
-   Full professional fluency in written and spoken English
-   Availability to work 8-hour shifts in a 24/7 operation

### Nice to Have

-   Previous valet, hospitality, or high-volume customer service experience
-   Strong problem-solving and troubleshooting abilities
-   Proactive approach toward safety and operational improvements
-   Experience working in fast-paced environments

## Benefits

-   Competitive hourly compensation
-   Stable full-time opportunity
-   Professional and supportive team environment
-   Career growth opportunities within operations and customer service
-   Dynamic and active work environment
-   Ongoing training and operational support

## Apply

[Apply at Classet](https://apply.workable.com/classet/j/A9DF21A03B/apply)

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